Global OSS/BSS Market by OSS Solutions (Network Planning & Design, Service Delivery), by BSS Solutions (Product/Service Management, Customer Management, Revenue Management), by End-Users and by Geography - Analysis & Forecasts to 2019

The Global OSS Market/BSS Market was valued at $25.5 billion in 2014, and is projected to reach $45.5 billion by 2019, at a CAGR of 12.3% from 2014 to 2019.    

The Operation Support Systems (OSS) and Business Support Systems (BSS) contribute towards smooth network operations and business management functions. The service providers and network equipment manufacturers add value to the business by maximizing revenue, providing cost-effective solutions, offering superior customer service, especially towards telecom industry. The telecom industry offers products and services that comprise of number of components such as TV, internet, digital set linking.

Major players of this market are Amdocs, Tech Mahindra, Oracle Corporation, Accenture, IBM, HP, Ericsson, CSG System International & TCS. These players provide innovative OSS/BSS technology support to communication service providers and equipment service providers in the form of individual solutions as well as suites, which is delivered via cloud.

The report on global OSS market/BSS market provides in-depth analysis of the global adoption trends, future growth potential, key issues and opportunities. The report also includes estimated market size and forecast of basic coverage markets such as mobile commerce services, enterprise mobility services, support & maintenance services and cloud computing services. Furthermore, it provides a comprehensive business case analysis along with the information on major market drivers, restraints, opportunities, challenges and key issues.

In the years to come, the OSS/BSS solutions are expected to become highly pervasive, ubiquitous across its ecosystem, and will penetrate the market across different geographies.

MicroMarketMonitor analyses the key players and provides insights on various developments in the OSS/BSS market. The forecast period for OSS/BSS market research report is 2014-2019. The research report covers OSS/BSS market categorized into following segments

OSS Solutions

• Network Planning & Design
• Service Delivery
• Service Fulfillment
• Service Assurance
• Customer Care

BSS Solutions

• Product/Service Management
• Customer Management
• Revenue Management
• Order Management

End-Users

• Telecom Enterprises
• Other Enterprises

Geography

• North America
• Europe
• Asia-Pacific
• Middle East & Africa
• Latin America

Table of Contents

1. Introduction (Page – 12)

                1.1 Objectives of the Study

                1.2 Market Segmentation & Coverage

                1.3 Stakeholders

2. Research Methodology (Page – 15)

                2.1 Integrated Ecosystem of Global OSS/BSS Market

                2.2 Arriving at the Global OSS/BSS Market Size

                                2.2.1 Top-Down Approach

                                2.2.2 Bottom-Up Approach

                                2.2.3 Demand Side Approach

                                2.2.4 Macro Indicator-Based Approach

                2.3 Assumptions

3. Executive Summary (Page – 22)

4. Market Overview (Page – 25)

                4.1 Introduction

                4.2 Geography Global OSS/BSS Market Growth Analysis: Comparison with Parent Market

                4.3 Market Drivers and Inhibitors

                4.4 Key Market Dynamics

                4.5 Demand Side Analysis

5. Global OSS/BSS Market, By Solution (Page – 31)

                5.1 Introduction

                5.2 Global OSS/BSS Market: By OSS solution & Comparison with Parent Market

                5.3 Network Design & Planning

                5.4 Service Delivery

                5.5 Service Fulfillment

                5.6 Service Assurance

                5.7 Customer Care

                5.8 Global OSS/BSS Market: By BSS solution & Comparison with Parent Market

                5.9 Customer Management

                5.10 Product/Service Management

                5.11 Revenue Management

                5.12 Order Management

6. Global OSS/BSS Market, By End-User (Page – 46)

                6.1 Introduction

                6.2 Global OSS/BSS in Telecom Enterprise

                6.3 Global OSS/BSS in Other Enterprise

7. Global OSS/BSS Market, By Geography (Page – 51)

                7.1 Introduction

                7.2 North America OSS/BSS

                7.2 Europe OSS/BSS

                7.2 Asia-Pacific OSS/BSS

                7.2 Middle East & Africa OSS/BSS

                7.2 Latin America OSS/BSS

8. Global OSS/BSS Market: Competitive Landscape (Page – 78)

                8.1 Company Presence in the Global OSS/BSS Market

                8.2 Mergers & Acquisitions

                8.3 New Product Development

                8.4 Joint Ventures, Partnerships, and Collaborations

9. Global OSS/BSS Market, By Company (Page – 81)

(Overview, Key Financials, Product and Service Offerings, Related Developments, MMM Analysis)

                9.1 Amdocs

                9.2 Tech Mahindra

                9.3 Oracle Corporation

                9.4 Accenture

                9.5 IBM Corporation

                9.6 HP

                9.7 Ericsson

                9.8 CGS Systems

                9.9 TC

List of Tables

Table 1  OSS/BSS Market: Peer Market, 2014 (USD MN)  19

Table 2  Global: Ict Industry Expenditure,Market Size, 2014 (USD MN)  21

Table 3  Global OSS/BSS Market: Macro Indicator, by Geography, 2014 (USD MN)  22

Table 4  Global OSS/BSS Market: Comparison With Parent Market, 2013 – 2019 (Usd Million)  26

Table 5  Global OSS/BSS Market, by Solution - 2014 (Usd Million)  27

Table 6  Global OSS/BSS Market: Drivers And Inhibitors  28

Table 7  Global OSS/BSS Market, by Solution, 2013- 2019 (USD MN)  33

Table 8  Global OSS/BSS Market, by OSS Solution, 2013- 2019 (USD MN)  34

Table 9  Global OSS/BSS Market: OSS Solution Comparison With Parent Market, 2013-2019 (Y-O-Y)  35

Table 10 Global OSS/BSS Market In Network Planning & Design Solution, by Geography, 2013-2019 (USD MN)  35

Table 11 Global OSS/BSS Market In Service Delivery Solution, by Geography 2013-2019 (USD MN)  36

Table 12 Global OSS/BSS Market In Service Fulfillment Solution, by Geography, 2013-2019 (USD MN)  37

Table 13 Global OSS/BSS Market In Service Assurance Solution, by Geography, 2013-2019 (USD MN)  38

Table 14 Global OSS/BSS Market In Customer Care Solution, by Geography, 2013-2019 (USD MN)  39

Table 15 Global OSS/BSS Market, by BSS Solution, 2013- 2019 (USD MN)  40

Table 16 Global OSS/BSS Market: OSS Solution Comparison With Parent Market, 2013-2019 (Y-O-Y)  41

Table 17 Global OSS/BSS Market In Customer Management Solution, by Geography, 2013-2019 (USD MN)  42

Table 18 Global OSS/BSS Market In Product/Service Solution, by Geography 2013-2019 (USD MN)  43

Table 19 Global OSS/BSS Market In Revenue Management Solution, by Geography, 2013-2019 (USD MN)  44

Table 20               Global OSS/BSS Market In Order Management Solution, by Geography, 2013-2019 (USD MN)  45

Table 21               Global OSS/BSS Market, by End-User, 2013- 2019 (USD MN)  48

Table 22               Global OSS/BSS Market In Telecom Enterprise End-User, by Geography, 2013-2019 (USD MN)  50

Table 23               Global OSS/BSS Market In Other Enterprise End User, by Geography 2013-2019 (USD MN)  51

Table 24               Global OSS/BSS Market, by Geography, 2013-2019 (USD MN)  53

Table 25               North America OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  54

Table 26               North America OSS/BSSmarket, by BSS Solution, 2013-2019 (USD MN)  56

Table 27               North America OSS/BSSmarket, by End-User Solution, 2013-2019 (USD MN)  57

Table 28               Europe OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  59

Table 29               Europe OSS/BSSmarket, by BSS Solution, 2013-2019 (USD MN)  61

Table 30               Europe OSS/BSSmarket, by End-User Solution, 2013-2019 (USD MN)  62

Table 31               Asia-Pacific OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  64

Table 32               Asia-Pacific OSS/BSSmarket, by BSS Solution, 2013-2019 (USD MN)  66

Table 33               Asia-Pacific OSS/BSSmarket, by End-User Solution, 2013-2019 (USD MN)  67

Table 34               Middle East & Africa OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  69

Table 35               Middle East & Africa OSS/BSSmarket, by BSS Solution, 2013-2019 (USD MN)  71

Table 36               Middle East & Africa OSS/BSS Market, by End-User Solution, 2013-2019 (USD MN) 72

Table 37               Latin America OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  74

Table 38               Latin America OSS/BSSmarket, by BSS Solution, 2013-2019 (USD MN)  76

Table 39               Latin America OSS/BSS Market, by End-User Solution, 2013-2019 (USD MN)  77

Table 40               Global OSS/BSS Market: Mergers & Acquisitions  79

Table 41               Global OSS/BSS Market: New Product Launch   80

Table 42               Amdocs: Key Financials, 2010-2014 (USD MN)  82

Table 43               Geographic Revenue Mix, 2010-2014 (USD MN)  83

Table 44               Business Revenue Mix 2010-2014 (USD MN)  83

Table 45               Tech Mahindra: Key Financials, 2011-2014 (USD MN)  87

Table 46               Geographic Revenue Mix, 20011-2014 (USD MN)  87

Table 47               Business Revenue Mix 2011-2014 (USD MN)  87

Table 48               Oracle Corporation: Key Financials, 2010-2014 (USD MN)  91

Table 49               Geographic Revenue Mix, 2010-2014 (USD MN)  91

Table 50               Business Revenue Mix 2010-2014 (USD MN)  91

Table 51               Accenture: Key Financials, 2010-2014 (USD MN)  95

Table 52               Geographic Revenue Mix, 2010-2014 (USD MN)  95

Table 53               Business Revenue Mix 2010-2014 (USD MN)  96

Table 54               Ibm Corporation: Key Financials, 2011-2014 (USD MN)  99

Table 55               Geographic Revenue Mix, 20011-2014 (USD MN)  99

Table 56               Business Revenue Mix 2011-2014 (USD MN)  99

Table 57               HP: Key Financials, 2011-2014 (USD MN)  103

Table 58               Geographic Revenue Mix, 2010-2014 (USD MN)  103

Table 59               Business Revenue Mix 2010-2014 (USD MN)  104

Table 60               Ericsson: Key Financials, 2010-2014 (USD MN)  108

Table 61               Geographic Revenue Mix, 2010-2014 (USD MN)  108

Table 62               Business Revenue Mix 2010-2014 (USD MN)  109

Table 63               CSG System International: Key Financials, 2010-2014 (USD MN)  112

Table 64               Geographic Revenue Mix, 2010-2014 (USD MN)  113

Table 65               Business Revenue Mix 2010-2014 (USD MN)  113

Table 66               TCS: Key Financials, 2010-2014 (USD MN)  115

Table 67               Geographic Revenue Mix, 2010-2014 (USD MN)  116

Table 68               Business Revenue Mix 2010-2014 (USD MN)  116

List of Figures

Figure 1 Global OSS/BSS Market: Segmentation & Coverage   14

Figure 2                Global OSS/BSS Market: Integrated Ecosystem    16

Figure 3                Research Methodology  17

Figure 4                Top-Down Approach   18

Figure 5                Bottom-Up Approach   20

Figure 6                Demand Side Approach   20

Figure 7                Macro Indicator-Based Approach   21

Figure 8                Global OSS/BSS Market Snapshot: 2014  23

Figure 9                Global OSS/BSS Market: Growth Aspects  24

Figure 10 Global OSS/BSS Market: Comparison With Parent Market, 2014 & 2019  26

Figure 11 Global OSS/BSS Market, by Solution – 2014  27

Figure 12 Global OSS/BSS Market, by Geography - 2014  27

Figure 13 Global OSS/BSS Market, by Solution, 2014-2019 (USD MN)  33

Figure 14 Global OSS/BSS Market, by OSS Solution Overview 2014 & 2019 (USD MN)  33

Figure 15 Global OSS/BSS Market: OSS Soluton Comparison With Parent Market, 2013-2019 (Y-O-Y) 34

Figure 16 Global OSS/BSS Market In Network Planning & Design Solution, by Geography, 2013-2019 (USD MN)  35

Figure 17 Global OSS/BSS Market In Service Delivery Solution, by Geography, 2013-2019 (USD MN)  36

Figure 18 Global OSS/BSS Market In Service Fulfillment Solution, by Geography, 2013-2019 (USD MN)  37

Figure 19 Global OSS/BSS Market In Service Assurance Solution, by Geography, 2013-2019 (USD MN)  38

Figure 20 Global OSS/BSS Market In Customer Care Solution, by Geography, 2013-2019 (USD MN)  39

Figure 21 Global OSS/BSS Market, by BSS Solution Overview 2014 & 2019 (USD MN)  40

Figure 22 Global OSS/BSS Market: BSS Soluton Comparison With Parent Market, 2013-2019 (Y-O-Y)  41

Figure 23 Global OSS/BSS Market In Customer Management Solution, by Geography, 2013-2019 (USD MN)  41

Figure 24 Global OSS/BSS Market In Product/Service Solution, by Geography, 2013-2019 (USD MN)  42

Figure 25 Global OSS/BSS Market In Revenue Management Solution, by Geography, 2013-2019 (USD MN)  43

Figure 26 Global OSS/BSS Market In Order Management Solution, by Geography, 2013-2019 (USD MN)  45

Figure 27 Global OSS/BSS Market, by End-User, 2014-2019 (USD MN)  48

Figure 28 Global OSS/BSS Market In Telecom Enterprise End-User, by Geography, 2013-2019 (USD MN)  49

Figure 29 Global OSS/BSS Market In Other Enterprise End User, by Geography, 2013-2019 (USD MN)  50

Figure 30 Global OSS/BSS Market: Growth Analysis, by Geography, 2014-2019 (USD MN)  53

Figure 31 North America OSS/BSS Market Overview, 2014 & 2019 (%)  53

Figure 32 North America OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  54

Figure 33 North America OSS/BSS Market: OSS Solution Snapshot, 2014 & 2019 (%)  55

Figure 34 North America OSS/BSS Market, by BSS Solution, 2013-2019 (USD MN)  55

Figure 35 North America OSS/BSS Market: BSS Solution Snapshot 2014 & 2019 (%)  56

Figure 36 North America OSS/BSS Market, by End-User, 2013-2019 (USD MN)  57

Figure 37 North America OSS/BSS Market: End User Snapshot, 2014 & 2019 (USD MN)  58

Figure 38 EuropeOSS/BSS Market Overview, 2014 & 2019 (%)  58

Figure 39 Europe OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  59

Figure 40 Europe OSS/BSS Market: OSS Solution Snapshot, 2014 & 2019 (%)  60

Figure 41 Europe OSS/BSS Market, by BSS Solution, 2013-2019 (USD MN)  60

Figure 42 Europe OSS/BSS Market: BSS Solution Snapshot, 2014 & 2019 (%)  61

Figure 43 Europe OSS/BSS Market, by End-User, 2013-2019 (USD MN)  62

Figure 44 Europe OSS/BSS Market: End User Snapshot, 2014 & 2019 (USD MN)  63

Figure 45 Asia-Pacific OSS/BSS Market Overview, 2014 & 2019 (%)  63

Figure 46 Asia-Pacific OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  64

Figure 47 Asia-Pacific OSS/BSS Market: OSS Solution Snapshot, 2014 & 2019 (%)  65

Figure 48 Asia-Pacific OSS/BSS Market, by BSS Solution, 2013-2019 (USD MN)  65

Figure 49 Asia-Pacific OSS/BSS Market: BSS Solution Snapshot, 2014 & 2019 (%)  66

Figure 50 Asia-Pacific OSS/BSS Market, by End-User, 2013-2019 (USD MN)  67

Figure 51 Asia-Pacific OSS/BSS Market: End User Snapshot, 2014 & 2019 (USD MN)  68

Figure 52 Middle East & Africa OSS/BSS Market Overview, 2014 & 2019 (%)  68

Figure 53 Middle East & Africa OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  69

Figure 54 Middle East & Africa OSS/BSS Market: OSS Solution Snapshot, 2014 & 2019 (USD MN)  70

Figure 55 Middle East & Africa OSS/BSS Market, by BSS Solution, 2013-2019 (USD MN)  70

Figure 56 Middle East & Africa OSS/BSS Market: BSS Solution Snapshot, 2014 & 2019 (%)  71

Figure 57 Middle East & Africa OSS/BSS Market, by End-User, 2013-2019 (USD MN)  72

Figure 58 Middle East & Africa OSS/BSS Market: End User Snapshot, 2014 & 2019 (USD MN)  73

Figure 59 Latin America OSS/BSS Market Overview, 2014 & 2019 (%)  73

Figure 60 Latin America OSS/BSS Market, by OSS Solution, 2013-2019 (USD MN)  74

Figure 61 Latin America OSS/BSS Market: OSS Solution Snapshot, 2014 & 2019 (%)  75

Figure 62 Latin America OSS/BSS Market, by BSS Solution, 2013-2019 (USD MN)  75

Figure 63 Latin America OSS/BSS Market: BSS Solution Snapshot, 2014 & 2019 (%)  76

Figure 64 Latin America OSS/BSS Market, by End-User, 2013-2019 (USD MN)  77

Figure 65 Latin America OSS/BSS Market: End User Snapshot, 2014 & 2019 (USD MN)  78

Figure 66 Global OSS/BSS Market: Company Coverage, by Solution, 2014  79

Figure 67 Amdocs Revenue Mix, 2014 (%)  82

Figure 68 Tech Mahindra Revenue Mix, 2014 (%)  87

Figure 69 Oracle Corporation Revenue Mix, 2014 (%)  90

Figure 70 Accenture Revenue Mix, 2014 (%)  95

Figure 71 IBM Corporation Revenue Mix, 2014 (%)  99

Figure 72 HP Revenue Mix, 2014 (%)  103

Figure 73 Ericsson Revenue Mix, 2014 (%)  107

Figure 74 CSG System International Revenue Mix, 2014 (%)  112

Figure 75 TCS Revenue Mix, 2014 (%)  115

Operation support systems are advantageous for telecommunication service providers & operators to plan their network and assure network performance as per the requirements. With improved next generation networking techniques, & OSS techniques, communication service provider can easily co-operate with network equipment provider to deliver service over networks such as making a call, receiving a file, watching a video or using an app. OSS ensures that the network handles customer request, no matter where they are located.

Business Support Systems help telecommunication service provider to track business related operations such as accounts management, customer management, revenue management, payments and service modification and such others. Managing accounts of customers includes activities  such as handling their new top up plan, pre-paid account, paid bills, purchase and connecting new device over new networks, checking data usage or raising queries to help desk. BSS is basically customer oriented system and OSS is network oriented systems

The notable solution developers in this domain are Amdocs, Tech Mahindra, Oracle Corporation, Accenture, IBM, HP, Ericsson, CSG System International & TCS. Apart from this, key players provide innovative OSS/BSS technology support to communication service providers and equipment service providers in the form of individual solutions as well as suites, which get delivered via cloud.

Mobile operators, Communication Service Providers (CSP’s) and network equipment manufacturers use OSS/BSS process on a large scale to make their network related operations more efficient. M2M begins with multiple segments, and is delivered through various complex value chain of network which require flexible and continues support from OSS/BSS.

The report gives detailed insights into the OSS/BSS split across various regions, type of OSS solutions, BSS solution, end-users with in-depth analysis of the adoption trends in regions, future growth potential, key issues and opportunities considered in the market. Furthermore, it provides a comprehensive business case analysis along with information on major market drivers, restraints, opportunities, challenges and key issues in the OSS/BSS market.