Asia-Pacific Unified Communication as a Service (UCaaS) Market By Component (Telephony), By Organization Size (Small Businesses, Large Enterprises), By Vertical (Bfsi, Telecom & It), By Country (Australia, China, Singapore & New Zealand) - Analysis And Forecast To 2020

The Asia-Pacific unified communication-as-a-service market is estimated to grow at a CAGR of 12.5% during the forecast period of 2015-2020. Unified Communication as a Service (UCaaS) is a flexible and effective collaboration and communication tool that can be delivered either on-premise or over the cloud that enables sharing of confidential information within an organization. It offers unified voice, video, and internet-based integrated solutions that can be deployed to readily connect people within an organization.

The UCaaS market adoption is very high and the main factors on which the growth of this market depends on include communicating via text chat without the need to rely on third-party internet messaging systems, which enables customers to accelerate business processes and reduce travel time and cost. In addition, user-friendly platforms allow users to focus on their customers while service providers can take care of communication facilities. UCaaS is very simple to setup and can be used to link multiple devices.

The Asia-Pacific unified communication-as-a-service market was valued at USD 2.16 billion in 2015 and estimated to grow at a CAGR of 12.5% during the forecast period. It is estimated to reach USD 3.88 billion by 2020. Mitel Networks Corporation (U.S.), Avaya (U.S.), Cisco (U.S.), Microsoft (U.S.), and Vodafone Group Plc (U.K.) are among the leading players in this market.

UCaaS is adopted across most of the major industry verticals in the Asia-Pacific region. The increased demand for enterprise agility and employee productivity has supplemented the adoption rate of unified communications. Moreover, the rising BYOD trend among businesses and increasing virtualization has further leveraged unified communication & collaboration (UC&C) adoption.

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The research report segments the Asia-Pacific unified communication-as-a-service market by vertical, component, organization size, and geography. The vertical segment is divided into BFSI, consumer goods & retail, telecom & IT, public sector & utilities, logistics & transportation, healthcare, travel & hospitality, and others. The others vertical includes manufacturing, government, and aerospace & defense. By component, the market is bifurcated into telephony, conferencing, unified messaging, and collaboration platforms & applications. On the basis of organization size, the market is segmented into large enterprises, enterprises, small businesses, and medium businesses. The geographical analysis covers China, Australia, Singapore, New Zealand, and Rest of Asia-Pacific.

Table of Contents

1 Introduction
    1.1 Objectives of the Study
    1.2 Market Segmentation & Coverage
           1.2.1 Years Considered for the Study
    1.3 Stakeholders

2 Research Methodology
    2.1 Integrated Ecosystem of Asia-Pacific Ucaas Market
    2.2 Arriving At the Asia-Pacific Ucaas Market Size
           2.2.1 top-Down Approach
           2.2.2 Bottom-Up Approach
           2.2.3 Macro Indicator-Based Approach
    2.3 Assumptions

3 Executive Summary

4 Market Overview
    4.1 Introduction
    4.2 Market Drivers and Restraints

5 Asia-Pacific Ucaas Market, By Vertical
    5.1 Introduction
    5.2 Asia-Pacific Ucaas Market In Bfsi, By Organization Size
    5.3 Asia-Pacific Ucaas Market In Consumer Goods & Retail, By Organization Size
    5.4 Asia-Pacific Ucaas Market In Telecom & It, By Organization Size
    5.5 Asia-Pacific Ucaas Market In Public Sector & Utilities, By Organization Size
    5.6 Asia-Pacific Ucaas Market In Logistics & Transportation, By Organization Size
    5.7 Asia-Pacific Ucaas Market In Healthcare, By Organization Size
    5.8 Asia-Pacific Ucaas Market In Travel & Hospitality, By Organization Size
    5.9 Asia-Pacific Ucaas Market In Others, By Organization Size

6 Asia-Pacific Ucaas Market, By Component
    6.1 Introduction
    6.2 Asia-Pacific Ucaas Market In Telephony
    6.3 Asia-Pacific Ucaas Market In Conferencing
    6.4 Asia-Pacific Ucaas Market In Unified Messaging
    6.5 Asia-Pacific Ucaas Market In Collaboration Platforms & Applications

7 Asia-Pacific Ucaas Market, By Organization Size
    7.1 Introduction
    7.2 Asia-Pacific Ucaas Market In Large Enterprises (10,000+)
    7.3 Asia-Pacific Ucaas Market In Enterprises (1,000-9,999)
    7.4 Asia-Pacific Ucaas Market In Small Businesses (0-99)
    7.5 Asia-Pacific Ucaas Market In Medium Businesses (100-999)

8 Asia-Pacific Ucaas Market, By Geography
    8.1 Introduction
    8.2 China Ucaas Market
           8.2.1 China Ucaas Market, By Component
           8.2.2 China Ucaas Market, By Organization Size
           8.2.3 China Ucaas Market, By Vertical
    8.3 Australia Ucaas Market
           8.3.1 Australia Ucaas Market, By Component
           8.3.2 Australia Ucaas Market, By Organization Size
           8.3.3 Australia Ucaas Market, By Vertical
    8.4 Singapore Ucaas Market
           8.4.1 Singapore Ucaas Market, By Component
           8.4.2 Singapore Ucaas Market, By Organization Size
           8.4.3 Singapore Ucaas Market, By Vertical
    8.5 New Zealand Ucaas Market
           8.5.1 New Zealand Ucaas Market, By Component
           8.5.2 New Zealand Ucaas Market, By Organization Size
           8.5.3 New Zealand Ucaas Market, By Vertical
    8.6 Rest of Asia-Pacific Ucaas Market
           8.6.1 Rest of Asia-Pacific Ucaas Market, By Component
           8.6.2 Rest of Asia-Pacific Ucaas Market, By Organization Size
           8.6.3 Rest of Asia-Pacific Ucaas Market, By Vertical

9 Asia-Pacific Ucaas Market: Competitive Landscape
    9.1 Company Presence In Asia-Pacific Ucaas Market, By Component
    9.2 Mergers & Acquisitions
    9.3 New Product Launches
    9.4 Partnerships
    9.5 Contracts

10 Asia-Pacific Ucaas Market, By Company
     10.1 Mitel Networks Corporation (Aastra)
             10.1.1 Overview
             10.1.2 Key Financials
             10.1.3 Products offered
             10.1.4 Recent Developments
             10.1.5 Mmm View
     10.2 Microsoft Corporation
             10.2.1 Overview
             10.2.2 Key Financials
             10.2.3 Products offered
             10.2.4 Recent Developments
             10.2.5 Mmm View
     10.3 Avaya Inc.
             10.3.1 Overview
             10.3.2 Key Financials
             10.3.3 Products offered
             10.3.4 Recent Developments
             10.3.5 Mmm View
     10.4 Vodafone Group Plc
             10.4.1 Overview
             10.4.2 Key Financials
             10.4.3 Products offered
             10.4.4 Recent Developments
             10.4.5 Mmm View
     10.5 Cisco
             10.5.1 Overview
             10.5.2 Key Financials
             10.5.3 Products offered
             10.5.4 Recent Developments
             10.5.5 Mmm View

11 Appendix
     11.1 Customization Options
             11.1.1 Asia-Pacific Ucaas Market Delivery Modes Matrix
             11.1.2 Asia-Pacific Ucaas Market Vendor Landscaping
             11.1.3 Asia-Pacific Ucaas Market Data Tracker
             11.1.4 Asia-Pacific Ucaas Market Emerging Vendor Landscape
             11.1.5 Asia-Pacific Ucaas Market Channel Analysis
     11.2 Related Reports
     11.3 Introducing Rt: Real-Time Market Intelligence
             11.3.1 Rt Snapshots

List of Tables

Table 1  Asia-Pacific Ucaas Market: Macro Indicator, By Geography, 2014 (USD Million)
Table 2  Asia-Pacific Ucaas Market, 2014–2020 (USD Billion)
Table 3  Asia-Pacific Ucaas Market: Drivers and Restraints
Table 4  Asia-Pacific Ucaas Market, By Vertical, 2014-2020 (USD Million)
Table 5  Asia-Pacific Ucaas Market In Bfsi, By Organization Size, 2014-2020 (USD Million)
Table 6  Asia-Pacific Ucaas Market In Consumer Goods & Retail, By Organization Size, 2014-2020 (USD Million)
Table 7  Asia-Pacific Ucaas Market In Telecom & It, By Organization Size, 2014-2020 (USD Million)
Table 8  Asia-Pacific Ucaas Market In Public Sector & Utilities, By Organization Size, 2014-2020 (USD Million)
Table 9  Asia-Pacific Ucaas Market In Logistics & Transportation, By Organization Size, 2014-2020 (USD Million)
Table 10 Asia-Pacific Ucaas Market In Healthcare, By Organization Size, 2014-2020 (USD Million)
Table 11 Asia-Pacific Ucaas Market In Travel & Hospitality, By Organization Size, 2014-2020 (USD Million)
Table 12 Asia-Pacific Ucaas Market In Others, By Organization Size, 2014-2020 (USD Million)
Table 13 Asia-Pacific Ucaas Market, By Component, 2014-2020 (USD Million)
Table 14 Asia-Pacific Ucaas Market In Telephony, By Organization Size, 2014-2020 (USD Million)
Table 15 Asia-Pacific Ucaas Market In Conferencing, By Organization Size, 2014-2020 (USD Million)
Table 16 Asia-Pacific Ucaas Market In Unified Messaging, By Organization Size, 2014-2020 (USD Million)
Table 17 Asia-Pacific Ucaas Market In Collaboration Platforms & Applications, By Organization Size, 2014-2020 (USD Million)
Table 18 Asia-Pacific Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Table 19 Asia-Pacific Ucaas Market In Large Enterprises (10,000+), By Geography, 2014-2020 (USD Million)
Table 20 Asia-Pacific Ucaas Market In Enterprises (1,000-9,999), By Geography, 2014-2020 (USD Million)
Table 21 Asia-Pacific Ucaas Market In Small Businesses (0-99), By Geography, 2014-2020 (USD Million)
Table 22 Asia-Pacific Ucaas Market In Medium Businesses (250-999), By Geography, 2014-2020 (USD Million)
Table 23 Asia-Pacific Ucaas Market, By Geography, 2014-2020 (USD Million)
Table 24 China Ucaas Market, By Component, 2014-2020 (USD Million)
Table 25 China Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Table 26 China Ucaas Market, By Vertical, 2014-2020 (USD Million)
Table 27 Australia Ucaas Market, By Component, 2014-2020 (USD Million)
Table 28 Australia Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Table 29 Australia Ucaas Market, By Vertical, 2014-2020 (USD Million)
Table 30 Singapore Ucaas Market, By Component, 2014-2020 (USD Million)
Table 31 Singapore Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Table 32 Singapore Ucaas Market, By Vertical, 2014-2020 (USD Million)
Table 33 New Zealand Ucaas Market, By Component, 2014-2020 (USD Million)
Table 34 New Zealand Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Table 35 New Zealand Ucaas Market, By Vertical, 2014-2020 (USD Million)
Table 36 Rest of Asia-Pacific Ucaas Market, By Component, 2014-2020 (USD Million)
Table 37 Rest of Asia-Pacific Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Table 38 Rest of Asia-Pacific Ucaas Market, By Vertical, 2014-2020 (USD Million)
Table 39 Asia-Pacific Ucaas Market: Mergers & Acquisitions
Table 40 Asia-Pacific Ucaas Market: New Product Launches
Table 41 Asia-Pacific Ucaas Market: Partnerships
Table 42 Asia-Pacific Ucaas Market: Contracts
Table 43 Mitel Networks Corporation: Key Financials (USD Million)
Table 44 Microsoft Corporation: Key Financials (USD Million)
Table 45 Avaya: Key Financials (USD Million)
Table 46 Vodafone Group Plc: Key Financials (USD Million)
Table 47 Cisco: Key Financials (USD Million)

List of Figures

Figure 1  Asia-Pacific Ucaas Market: Segmentation and Coverage
Figure 2  Years Considered for the Study
Figure 3  Asia-Pacific Ucaas Market: Integrated Ecosystem
Figure 4  Research Methodology
Figure 5  top-Down Approach
Figure 6  Bottom-Up Approach
Figure 7  Macro Indicator-Based Approach
Figure 8  top 3 Segments Market Share
Figure 9  Asia-Pacific Ucaas Market: Drivers and Restraints
Figure 10 Asia-Pacific Ucaas Market, By Vertical, 2015 & 2020 (USD Million)
Figure 11 Asia-Pacific Ucaas Market In Bfsi, By Organization Size, 2014-2020 (USD Million)
Figure 12 Asia-Pacific Ucaas Market In Consumer Goods & Retail, By Organization Size, 2014-2020 (USD Million)
Figure 13 Asia-Pacific Ucaas Market In Telecom & It, By Organization Size, 2014-2020 (USD Million)
Figure 14 Asia-Pacific Ucaas Market In Public Sector & Utilities, By Organization Size, 2014-2020 (USD Million)
Figure 15 Asia-Pacific Ucaas Market In Logistics & Transportation, By Organization Size, 2014-2020 (USD Million)
Figure 16 Asia-Pacific Ucaas Market In Healthcare, By Organization Size, 2014-2020 (USD Million)
Figure 17 Asia-Pacific Ucaas Market In Travel & Hospitality, By Organization Size, 2014-2020 (USD Million)
Figure 18 Asia-Pacific Ucaas Market In Others, By Organization Size, 2014-2020 (USD Million)
Figure 19 Asia-Pacific Ucaas Market, By Component, 2015 & 2020 (USD Million)
Figure 20 Asia-Pacific Ucaas Market In Telephony, By Organization Size, 2014-2020 (USD Million)
Figure 21 Asia-Pacific Ucaas Market In Conferencing, By Organization Size, 2014-2020 (USD Million)
Figure 22 Asia-Pacific Ucaas Market In Unified Messaging, By Organization Size, 2014-2020 (USD Million)
Figure 23 Asia-Pacific Ucaas Market In Collaboration Platforms & Applications, By Organization Size, 2014-2020 (USD Million)
Figure 24 Asia-Pacific Ucaas Market, By Organization Size, 2015 &2020 (USD Million)
Figure 25 Asia-Pacific Ucaas Market In Large Enterprises (10,000+), By Geography, 2014-2020 (USD Million)
Figure 26 Asia-Pacific Ucaas Market In Enterprises (1,000-9,999), By Geography, 2014-2020 (USD Million)
Figure 27 Asia-Pacific Ucaas Market In Small Businesses (0-99) , By Geography, 2014-2020 (USD Million)
Figure 28 Asia-Pacific Ucaas Market In Medium Businesses (100-999), By Geography, 2014-2020 (USD Million)
Figure 29 Asia-Pacific Ucaas Market: Growth Analysis, By Geography, 2015 & 2020 (USD Million)
Figure 30 China Ucaas Market, By Component, 2014-2020 (USD Million)
Figure 31 China Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Figure 32 China Ucaas Market, By Vertical, 2014-2020 (USD Million)
Figure 33 Australia Ucaas Market, By Component, 2014-2020 (USD Million)
Figure 34 Australia Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Figure 35 Australia Ucaas Market, By Vertical, 2014-2020 (USD Million)
Figure 36 Singapore Ucaas Market, By Component, 2014-2020 (USD Million)
Figure 37 Singapore Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Figure 38 Singapore Ucaas Market, By Vertical, 2014-2020 (USD Million)
Figure 39 New Zealand Ucaas Market, By Component, 2014-2020 (USD Million)
Figure 40 New Zealand Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Figure 41 New Zealand Ucaas Market, By Vertical, 2014-2020 (USD Million)
Figure 42 Rest of Asia-Pacific Ucaas Market, By Component, 2014-2020 (USD Million)
Figure 43 Rest of Asia-Pacific Ucaas Market, By Organization Size, 2014-2020 (USD Million)
Figure 44 Rest of Asia-Pacific Ucaas Market, By Vertical, 2014-2020 (USD Million)
Figure 45 Mitel Networks Corporation: Revenue Mix, 2014 (%)
Figure 46 Microsoft Corporation: Revenue Mix, 2014 (%)
Figure 47 Avaya Inc.: Revenue Mix, 2014 (%)
Figure 48 Vodafone Group Plc: Revenue Mix, 2014 (%)
Figure 49 Cisco: Revenue Mix, 2014 (%)
              
       
       
      

Unified Communication as a Service (UCaaS) is a single-user interface to access all unified communications capabilities through desktop, web, and mobile phone applications with features that support instant messaging, VoIP, and presence management. It facilitates an efficient approach towards communication and improves communication operations among individuals, groups, and organizations.

The Asia-Pacific UCaaS market is projected to grow from USD 2.16 billion in 2015 to USD 3.88 billion by 2020, at a CAGR of 12.5% from 2015 to 2020. The growth is attributed to the rapid adoption of UCaaS technology that offers rich communication experience and enhanced technologies, such as VOIP, LTE, and WebRTC. In addition, the surge of BYOD trend among enterprises, and enhanced mobile technology has opened newer avenues for real-time business communication and collaboration. The integration of mobile and unified communications technology has further developed the existing communication and collaboration solutions as mobility and real-time collaboration are offered.

The Asia-Pacific UCaaS market is segmented by component, organization size, vertical, and geography. On the basis of component, the market is segmented into telephony, unified messaging, conferencing, and collaboration platforms & application. Based on organization size, the market is segmented into small businesses (0-99 employees), medium businesses (100-999 employees), enterprise (1,000-9,999 employees), and large enterprises (10,000+ employees). By vertical, the market is segmented into banking, financial services & insurance (BFSI), telecom & IT, consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and other verticals. The market segmented on the basis of geography covers China, Australia, Singapore, New Zealand, and Rest of Asia-Pacific.

In the Asia-Pacific UCaaS market, the SMBs and new start-ups are aware of the cost benefits and flexibility of UC components, and are accordingly looking to deploy a complete hosted or cloud-based UC solution. However, large enterprises in banking, financial services & insurance and government sectors have typically invested in on-premise UC solutions. They are cautious regarding shifting from on-premise based UC to cloud-based UC solution and hence continue to use on-premise UC solutions. In most organizations, the managed services model is preferred, in which the technology is based on-premise yet is managed by a trusted provider. However, the trend to deploy cloud-based UCaaS solutions in-house is gaining pace.

Mitel Networks Corporation (U.S.), Avaya (U.S.), Cisco (U.S.), Microsoft (U.S.), and Vodafone Group Plc (U.K.) are the major players operating in this market.

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