China Speech Analytics Market

The Chinese speech analytics market is expected to grow from $18.1 million in 2014 to $60.8 million in 2019, at an estimated of CAGR of 27.4% during the forecast period. The drivers for the Chinese speech analytics market drivers include growing number of call centers, increased voice importance in multi-channel world, new implementation areas, and rising demand for cloud analytics and risk management solutions.

Speech analytics, also known as audio mining,  used to spot and analyze spoken words which brings structure to interactions and to reveal the information buried in the interaction between the customer contact center and the enterprise. Speech analytics adoption optimizes workforce performance and enhances customer experience.

The Chinese speech analytics is one of the emerging markets focusing on various domains such as government, BFSI, telecommunications and IT verticals due to their early adoption of speech analytics. But now the situation has changed due to the expanding technology in the commercial field and primarily in call centers. There is also a rise in the cloud analytics demand as most of the organization management invest in business analytics via cloud computing technologies to gain competitive advantage in the dynamic world and simultaneously reduce the operational costs.

The Chinese speech analytics market report further provides a competitive benchmarking of leading players in the industry such as NICE, Verint, HP Autonomy, CallMiner, and Nexidia in terms of their product offerings, key strategies and operational parameters. The Chinese speech analytics market report provides the Chinese market trends, overall adoption scenarios, competitive landscape and key drivers, restraints, and opportunities in this market. The Chinese speech analytics market report aims in estimating the current size and the future growth potential of this market across the different applications, verticals, and regions.

Report Options

We have the following market segmentation in our China speech analytics market report:

• By Applications
  • Business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management
• By Solutions
  • Speech engine, indexing and analysis software, query engine, and reports and dashboards
• By Services
  • Professional service and support and maintenance service
• By Verticals
  • BFSI, healthcare, insurance, government, consumer goods and retail, transportation and logistics, manufacturing, and IT and telecommunications

Customization Options

Along with the MMM assessment, customize the report in alignment with your company’s specific needs. Customize to obtain a comprehensive summary of the industry standards and a deep dive analysis of the following parameters:

Solutions Matrix

• Comprehensive analysis and benchmarking of applications and solutions in the speech analytics market
• Comprehensive analysis of software, solutions, and services in the speech analytics market

Competitive Benchmarking

• Value-chain evaluation using events, developments, market data for vendors in the market ecosystem, across various industrial verticals, market segmentation, and categorization
• Uncover hidden opportunities by connecting related markets using cascaded value chain analysis. For instance, we can qualify the growth in the speech analytics market due to the corresponding growth in the big data market

Vendor Landscaping

• Vendor market watch and predictions, vendor market shares and offerings, categorization of adoption trends and market dominance (leaders, challengers, followers, and nichers)

R&D Watch

• Track market movements in R&D space. For instance, algorithm optimization firms, statistical analysis firms, deep learning firms, academic institutions (tier-1 firms and major emphasis on tier-2/3 firms)

Client Tracker

• Listing and analysis of deals, case studies, R&D investments, events, discussion forums, alliances and partners of tier-1 and tier-2/3 vendors for the last 3 years

Vertical Analysis

• Analysis of different industrial verticals by technologies and solutions
• Industry verticals: healthcare, BFSI, retail, manufacturing, transportation and logistics, and IT and telecom

Market Data Tracker

• Country-specific market forecast and analysis
• Identification of key end-user segments by country

1 Introduction
1.1 Objective of the study
1.2 Market Definitions
1.3 Market Segmentation & Aspects Covered
1.4 Research Methodology
1.4.1 Assumptions (Market Size, Forecast, etc)

2 Executive Summary

3 Market Overview

4 Speech Analytics-China, By Segments
4.1 Speech Analytic Solutions-China
4.1.1 Speech Analytic Solutions-China, By Industries
4.1.1.1 Speech Analytic Solutions-China-IT Business (ICT)
4.1.1.2 Speech Analytic Solutions-China-Banking,Financial Services and Insurance (BFSI) (ICT)
4.1.1.3 Speech Analytic Solutions-China-Energy and Utilities (ICT)
4.1.1.4 Speech Analytic Solutions-China-Outsourcing (ICT)
4.1.1.5 Speech Analytic Solutions-China-Healthcare and Life Science (ICT)
4.1.1.6 Speech Analytic Solutions-China-Aerospace and Defense (ICT)
4.1.1.7 Speech Analytic Solutions-China-Travel and Tourism (ICT)
4.1.1.8 Speech Analytic Solutions-China-Retail and Wholesale Distribution (ICT)
4.1.1.9 Speech Analytic Solutions-China-Transportation and Logistics (ICT)
4.1.1.10 Speech Analytic Solutions-China-Manufacturing (ICT)
4.1.1.11 Speech Analytic Solutions-China-Media and Entertainment (ICT)
4.1.1.12 Speech Analytic Solutions-China-Others-(Industries)
4.1.2 Speech Analytic Solutions-China, By Types
4.1.2.1 Query Engine-China
4.1.2.2 Indexing and Analysis Software-China
4.1.2.3 Others Speech Analytic-China
4.1.2.4 Reports and Dashboards-China
4.1.2.5 Speech Engine-China
4.2 Speech Analytic Services-China
4.2.1 Speech Analytic Services-China, By Services
4.2.1.1 Speech Analytic Services-China-Consulting
4.2.1.2 Speech Analytic Services-China-Support and Maintenance
4.2.2 Speech Analytic Services-China, By Industries
4.2.2.1 Speech Analytic Services-China-IT Business (ICT)
4.2.2.2 Speech Analytic Services-China-Banking,Financial Services and Insurance (BFSI) (ICT)
4.2.2.3 Speech Analytic Services-China-Energy and Utilities (ICT)
4.2.2.4 Speech Analytic Services-China-Outsourcing (ICT)
4.2.2.5 Speech Analytic Services-China-Healthcare and Life Science (ICT)
4.2.2.6 Speech Analytic Services-China-Aerospace and Defense (ICT)
4.2.2.7 Speech Analytic Services-China-Retail and Wholesale Distribution (ICT)
4.2.2.8 Speech Analytic Services-China-Travel and Tourism (ICT)
4.2.2.9 Speech Analytic Services-China-Transportation and Logistics (ICT)
4.2.2.10 Speech Analytic Services-China-Manufacturing (ICT)
4.2.2.11 Speech Analytic Services-China-Media and Entertainment (ICT)
4.2.2.12 Speech Analytic Services-China-Others-(Industries)

5 Speech Analytics-China, By Applications
5.1 Agent Performance Management-China
5.1.1 Agent Performance Management-China, By Industries
5.1.1.1 Agent Performance Management-IT Business (ICT)-China
5.1.1.2 Agent Performance Management-Telecommunication (ICT)-China
5.1.1.3 Agent Performance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
5.1.1.4 Agent Performance Management-China-Outsourcing (ICT)
5.1.1.5 Agent Performance Management-Education (ICT)-China
5.1.1.6 Agent Performance Management-Energy and Utilities (ICT)-China
5.1.1.7 Agent Performance Management-Healthcare and Life Science (ICT)-China
5.1.1.8 Agent Performance Management-Travel and Tourism (ICT)-China
5.1.1.9 Agent Performance Management-Retail and Wholesale Distribution (ICT)-China
5.1.1.10 Agent Performance Management-Aerospace and Defense (ICT)-China
5.1.1.11 Agent Performance Management-Government (ICT)-China
5.1.1.12 Agent Performance Management-Media and Entertainment (ICT)-China
5.1.1.13 Agent Performance Management-Transportation and Logistics (ICT)-China
5.1.1.14 Agent Performance Management-Manufacturing (ICT)-China
5.1.1.15 Agent Performance Management-Others-(Industries)-China
5.2 Market Intelligence Management-China
5.2.1 Market Intelligence Management-China, By Industries
5.2.1.1 Market Intelligence Management-IT Business (ICT)-China
5.2.1.2 Market Intelligence Management-Telecommunication (ICT)-China
5.2.1.3 Market Intelligence Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
5.2.1.4 Market Intelligence Management-Energy and Utilities (ICT)-China
5.2.1.5 Market Intelligence Management-China-Outsourcing (ICT)
5.2.1.6 Market Intelligence Management-Education (ICT)-China
5.2.1.7 Market Intelligence Management-Healthcare and Life Science (ICT)-China
5.2.1.8 Market Intelligence Management-Travel and Tourism (ICT)-China
5.2.1.9 Market Intelligence Management-Transportation and Logistics (ICT)-China
5.2.1.10 Market Intelligence Management-Retail and Wholesale Distribution (ICT)-China
5.2.1.11 Market Intelligence Management-Manufacturing (ICT)-China
5.2.1.12 Market Intelligence Management-Others-(Industries)-China
5.2.1.13 Market Intelligence Management-Media and Entertainment (ICT)-China
5.2.1.14 Market Intelligence Management-Aerospace and Defense (ICT)-China
5.2.1.15 Market Intelligence Management-Government (ICT)-China
5.3 Risk and Compliance Management-China
5.3.1 Risk and Compliance Management-China, By Industries
5.3.1.1 Risk and Compliance Management-Energy and Utilities (ICT)-China
5.3.1.2 Risk and Compliance Management-IT Business (ICT)-China
5.3.1.3 Risk and Compliance Management-Telecommunication (ICT)-China
5.3.1.4 Risk and Compliance Management-Aerospace and Defense (ICT)-China
5.3.1.5 Risk and Compliance Management-Government (ICT)-China
5.3.1.6 Risk and Compliance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
5.3.1.7 Risk and Compliance Management-China-Outsourcing (ICT)
5.3.1.8 Risk and Compliance Management-Education (ICT)-China
5.3.1.9 Risk and Compliance Management-Healthcare and Life Science (ICT)-China
5.3.1.10 Risk and Compliance Management-Transportation and Logistics (ICT)-China
5.3.1.11 Risk and Compliance Management-Manufacturing (ICT)-China
5.3.1.12 Risk and Compliance Management-Travel and Tourism (ICT)-China
5.3.1.13 Risk and Compliance Management-Retail and Wholesale Distribution (ICT)-China
5.3.1.14 Risk and Compliance Management-Media and Entertainment (ICT)-China
5.3.1.15 Risk and Compliance Management-Others-(Industries)-China
5.4 Customer Experience Management-China
5.4.1 Customer Experience Management-China, By Industries
5.4.1.1 Customer Experience Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
5.4.1.2 Customer Experience Management-China-Outsourcing (ICT)
5.4.1.3 Customer Experience Management-Education (ICT)-China
5.4.1.4 Customer Experience Management-IT Business (ICT)-China
5.4.1.5 Customer Experience Management-Telecommunication (ICT)-China
5.4.1.6 Customer Experience Management-Retail and Wholesale Distribution (ICT)-China
5.4.1.7 Customer Experience Management-Energy and Utilities (ICT)-China
5.4.1.8 Customer Experience Management-Travel and Tourism (ICT)-China
5.4.1.9 Customer Experience Management-Healthcare and Life Science (ICT)-China
5.4.1.10 Customer Experience Management-Aerospace and Defense (ICT)-China
5.4.1.11 Customer Experience Management-Government (ICT)-China
5.4.1.12 Customer Experience Management-Manufacturing (ICT)-China
5.4.1.13 Customer Experience Management-Media and Entertainment (ICT)-China
5.4.1.14 Customer Experience Management-Transportation and Logistics (ICT)-China
5.4.1.15 Customer Experience Management-Others-(Industries)-China
5.5 Business Process Management (Speech Analytics)-China
5.5.1 Business Process Management (Speech Analytics)-China, By Industries
5.5.1.1 Business Process Management (Speech Analytics)-Energy and Utilities (ICT)-China
5.5.1.2 Business Process Management (Speech Analytics)-China-IT Business (ICT)
5.5.1.3 Business Process Management (Speech Analytics)-Telecommunication (ICT)-China
5.5.1.4 Business Process Management (Speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-China
5.5.1.5 Business Process Management (Speech Analytics)-China-Outsourcing (ICT)
5.5.1.6 Business Process Management (Speech Analytics)-Education (ICT)-China
5.5.1.7 Business Process Management (Speech Analytics)-Healthcare and Life Science (ICT)-China
5.5.1.8 Business Process Management (Speech Analytics)-Government (ICT)-China
5.5.1.9 Business Process Management (Speech Analytics)-China-Aerospace and Defense (ICT)
5.5.1.10 Business Process Management (Speech Analytics)-Transportation and Logistics (ICT)-China
5.5.1.11 Business Process Management (Speech Analytics)-Manufacturing (ICT)-China
5.5.1.12 Business Process Management (Speech Analytics)-Travel and Tourism (ICT)-China
5.5.1.13 Business Process Management (Speech Analytics)-Others-(Industries)-China
5.5.1.14 Business Process Management (Speech Analytics)-Retail and Wholesale Distribution (ICT)-China
5.5.1.15 Business Process Management (Speech Analytics)-Media and Entertainment (ICT)-China
5.6 Others (speech Analytics)-China
5.6.1 Others (speech Analytics)-China, By Industries
5.6.1.1 Others (speech Analytics)-China-IT Business (ICT)
5.6.1.2 Others (speech Analytics)-Telecommunication (ICT)-China
5.6.1.3 Others (speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-China
5.6.1.4 Others (speech Analytics)-China-Outsourcing (ICT)
5.6.1.5 Others (speech Analytics)-Education (ICT)-China
5.6.1.6 Others (speech Analytics)-Energy and Utilities (ICT)-China
5.6.1.7 Others (speech Analytics)-Healthcare and Life Science (ICT)-China
5.6.1.8 Others (speech Analytics)-Government (ICT)-China
5.6.1.9 Others (speech Analytics)-China-Aerospace and Defense (ICT)
5.6.1.10 Others (speech Analytics)-Travel and Tourism (ICT)-China
5.6.1.11 Others (speech Analytics)-Retail and Wholesale Distribution (ICT)-China
5.6.1.12 Others (speech Analytics)-Transportation and Logistics (ICT)-China
5.6.1.13 Others (speech Analytics)-Manufacturing (ICT)-China
5.6.1.14 Others (speech Analytics)-Media and Entertainment (ICT)-China
5.6.1.15 Others (speech Analytics)-Others-(Industries)-China

6 Speech Analytics-China, By Industries
6.1 Speech Analytics-IT Business (ICT)-China
6.1.1 Speech Analytics-IT Business (ICT)-China, By Services
6.1.1.1 Speech Analytics-China-IT Business (ICT)-Consulting
6.1.1.2 Speech Analytics-China-IT Business (ICT)-Support and Maintenance
6.1.2 Speech Analytics-IT Business (ICT)-China, By Industries
6.1.2.1 Speech Analytics-China-Outsourcing (ICT)
6.1.3 Speech Analytics-IT Business (ICT)-China, By Applications
6.1.3.1 Agent Performance Management-IT Business (ICT)-China
6.1.3.2 Customer Experience Management-IT Business (ICT)-China
6.1.3.3 Market Intelligence Management-IT Business (ICT)-China
6.1.3.4 Risk and Compliance Management-IT Business (ICT)-China
6.1.3.5 Business Process Management (Speech Analytics)-China-IT Business (ICT)
6.1.3.6 Others (speech Analytics)-China-IT Business (ICT)
6.1.4 Speech Analytics-IT Business (ICT)-China, By Segments
6.1.4.1 Speech Analytic Solutions-China-IT Business (ICT)
6.1.4.2 Speech Analytic Services-China-IT Business (ICT)
6.2 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.1 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-China, By Services
6.2.1.1 Speech Analytics-Consulting-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.1.2 Speech Analytics-Support and Maintenance -Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.2 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-China, By Applications
6.2.2.1 Agent Performance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.2.2 Customer Experience Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.2.3 Market Intelligence Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.2.4 Risk and Compliance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.2.5 Business Process Management (Speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.2.6 Others (speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-China
6.2.3 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-China, By Segments
6.2.3.1 Speech Analytic Solutions-China-Banking,Financial Services and Insurance (BFSI) (ICT)
6.2.3.2 Speech Analytic Services-China-Banking,Financial Services and Insurance (BFSI) (ICT)
6.3 Speech Analytics-Energy and Utilities (ICT)-China
6.3.1 Speech Analytics-Energy and Utilities (ICT)-China, By Services
6.3.1.1 Speech Analytics-Consulting-Energy and Utilities (ICT)-China
6.3.1.2 Speech Analytics-Support and Maintenance -Energy and Utilities (ICT)-China
6.3.2 Speech Analytics-Energy and Utilities (ICT)-China, By Applications
6.3.2.1 Agent Performance Management-Energy and Utilities (ICT)-China
6.3.2.2 Customer Experience Management-Energy and Utilities (ICT)-China
6.3.2.3 Market Intelligence Management-Energy and Utilities (ICT)-China
6.3.2.4 Risk and Compliance Management-Energy and Utilities (ICT)-China
6.3.2.5 Business Process Management (Speech Analytics)-Energy and Utilities (ICT)-China
6.3.2.6 Others (speech Analytics)-Energy and Utilities (ICT)-China
6.3.3 Speech Analytics-Energy and Utilities (ICT)-China, By Segments
6.3.3.1 Speech Analytic Solutions-China-Energy and Utilities (ICT)
6.3.3.2 Speech Analytic Services-China-Energy and Utilities (ICT)
6.4 Speech Analytics-China-Outsourcing (ICT)
6.4.1 Speech Analytics-China-Outsourcing (ICT), By Services
6.4.1.1 Speech Analytics-China-Outsourcing (ICT)-Consulting
6.4.1.2 Speech Analytics-China-Outsourcing (ICT)-Support and Maintenance
6.4.2 Speech Analytics-China-Outsourcing (ICT), By Applications
6.4.2.1 Agent Performance Management-China-Outsourcing (ICT)
6.4.2.2 Risk and Compliance Management-China-Outsourcing (ICT)
6.4.2.3 Business Process Management (Speech Analytics)-China-Outsourcing (ICT)
6.4.2.4 Market Intelligence Management-China-Outsourcing (ICT)
6.4.2.5 Customer Experience Management-China-Outsourcing (ICT)
6.4.2.6 Others (speech Analytics)-China-Outsourcing (ICT)
6.4.3 Speech Analytics-China-Outsourcing (ICT), By Segments
6.4.3.1 Speech Analytic Solutions-China-Outsourcing (ICT)
6.4.3.2 Speech Analytic Services-China-Outsourcing (ICT)
6.5 Speech Analytics-Healthcare and Life Science (ICT)-China
6.5.1 Speech Analytics-Healthcare and Life Science (ICT)-China, By Services
6.5.1.1 Speech Analytics-Consulting-Healthcare and Life Science (ICT)-China
6.5.1.2 Speech Analytics-Support and Maintenance -Healthcare and Life Science (ICT)-China
6.5.2 Speech Analytics-Healthcare and Life Science (ICT)-China, By Applications
6.5.2.1 Agent Performance Management-Healthcare and Life Science (ICT)-China
6.5.2.2 Customer Experience Management-Healthcare and Life Science (ICT)-China
6.5.2.3 Market Intelligence Management-Healthcare and Life Science (ICT)-China
6.5.2.4 Risk and Compliance Management-Healthcare and Life Science (ICT)-China
6.5.2.5 Business Process Management (Speech Analytics)-Healthcare and Life Science (ICT)-China
6.5.2.6 Others (speech Analytics)-Healthcare and Life Science (ICT)-China
6.5.3 Speech Analytics-Healthcare and Life Science (ICT)-China, By Segments
6.5.3.1 Speech Analytic Solutions-China-Healthcare and Life Science (ICT)
6.5.3.2 Speech Analytic Services-China-Healthcare and Life Science (ICT)
6.6 Speech Analytics-Aerospace and Defense (ICT)-China
6.6.1 Speech Analytics-Aerospace and Defense (ICT)-China, By Applications
6.6.1.1 Agent Performance Management-Aerospace and Defense (ICT)-China
6.6.1.2 Customer Experience Management-Aerospace and Defense (ICT)-China
6.6.1.3 Market Intelligence Management-Aerospace and Defense (ICT)-China
6.6.1.4 Risk and Compliance Management-Aerospace and Defense (ICT)-China
6.6.1.5 Business Process Management (Speech Analytics)-China-Aerospace and Defense (ICT)
6.6.1.6 Others (speech Analytics)-China-Aerospace and Defense (ICT)
6.6.2 Speech Analytics-Aerospace and Defense (ICT)-China, By Segments
6.6.2.1 Speech Analytic Solutions-China-Aerospace and Defense (ICT)
6.6.2.2 Speech Analytic Services-China-Aerospace and Defense (ICT)
6.7 Speech Analytics-Government (ICT)-China
6.7.1 Speech Analytics-Government (ICT)-China, By Services
6.7.1.1 Speech Analytics-Consulting-Government (ICT)-China
6.7.1.2 Speech Analytics-Support and Maintenance -Government (ICT)-China
6.7.2 Speech Analytics-Government (ICT)-China, By Applications
6.7.2.1 Agent Performance Management-Government (ICT)-China
6.7.2.2 Risk and Compliance Management-Government (ICT)-China
6.7.2.3 Business Process Management (Speech Analytics)-Government (ICT)-China
6.7.2.4 Market Intelligence Management-Government (ICT)-China
6.7.2.5 Others (speech Analytics)-Government (ICT)-China
6.7.2.6 Customer Experience Management-Government (ICT)-China
6.8 Speech Analytics-Travel and Tourism (ICT)-China
6.8.1 Speech Analytics-Travel and Tourism (ICT)-China, By Services
6.8.1.1 Speech Analytics-Consulting-Travel and Tourism (ICT)-China
6.8.1.2 Speech Analytics-Support and Maintenance -Travel and Tourism (ICT)-China
6.8.2 Speech Analytics-Travel and Tourism (ICT)-China, By Applications
6.8.2.1 Agent Performance Management-Travel and Tourism (ICT)-China
6.8.2.2 Risk and Compliance Management-Travel and Tourism (ICT)-China
6.8.2.3 Business Process Management (Speech Analytics)-Travel and Tourism (ICT)-China
6.8.2.4 Market Intelligence Management-Travel and Tourism (ICT)-China
6.8.2.5 Customer Experience Management-Travel and Tourism (ICT)-China
6.8.2.6 Others (speech Analytics)-Travel and Tourism (ICT)-China
6.8.3 Speech Analytics-Travel and Tourism (ICT)-China, By Segments
6.8.3.1 Speech Analytic Solutions-China-Travel and Tourism (ICT)
6.8.3.2 Speech Analytic Services-China-Travel and Tourism (ICT)
6.9 Speech Analytics-Retail and Wholesale Distribution (ICT)-China
6.9.1 Speech Analytics-Retail and Wholesale Distribution (ICT)-China, By Services
6.9.1.1 Speech Analytics-Consulting-Retail and Wholesale Distribution (ICT)-China
6.9.1.2 Speech Analytics-Support and Maintenance -Retail and Wholesale Distribution (ICT)-China
6.9.2 Speech Analytics-Retail and Wholesale Distribution (ICT)-China, By Applications
6.9.2.1 Agent Performance Management-Retail and Wholesale Distribution (ICT)-China
6.9.2.2 Customer Experience Management-Retail and Wholesale Distribution (ICT)-China
6.9.2.3 Market Intelligence Management-Retail and Wholesale Distribution (ICT)-China
6.9.2.4 Risk and Compliance Management-Retail and Wholesale Distribution (ICT)-China
6.9.2.5 Business Process Management (Speech Analytics)-Retail and Wholesale Distribution (ICT)-China
6.9.2.6 Others (speech Analytics)-Retail and Wholesale Distribution (ICT)-China
6.9.3 Speech Analytics-Retail and Wholesale Distribution (ICT)-China, By Segments
6.9.3.1 Speech Analytic Solutions-China-Retail and Wholesale Distribution (ICT)
6.9.3.2 Speech Analytic Services-China-Retail and Wholesale Distribution (ICT)
6.10 Speech Analytics-Transportation and Logistics (ICT)-China
6.10.1 Speech Analytics-Transportation and Logistics (ICT)-China, By Services
6.10.1.1 Speech Analytics-Consulting-Transportation and Logistics (ICT)-China
6.10.1.2 Speech Analytics-Support and Maintenance -Transportation and Logistics (ICT)-China
6.10.2 Speech Analytics-Transportation and Logistics (ICT)-China, By Applications
6.10.2.1 Agent Performance Management-Transportation and Logistics (ICT)-China
6.10.2.2 Customer Experience Management-Transportation and Logistics (ICT)-China
6.10.2.3 Market Intelligence Management-Transportation and Logistics (ICT)-China
6.10.2.4 Risk and Compliance Management-Transportation and Logistics (ICT)-China
6.10.2.5 Business Process Management (Speech Analytics)-Transportation and Logistics (ICT)-China
6.10.2.6 Others (speech Analytics)-Transportation and Logistics (ICT)-China
6.10.3 Speech Analytics-Transportation and Logistics (ICT)-China, By Segments
6.10.3.1 Speech Analytic Solutions-China-Transportation and Logistics (ICT)
6.10.3.2 Speech Analytic Services-China-Transportation and Logistics (ICT)
6.11 Speech Analytics-Manufacturing (ICT)-China
6.11.1 Speech Analytics-Manufacturing (ICT)-China, By Services
6.11.1.1 Speech Analytics-Consulting-Manufacturing (ICT)-China
6.11.1.2 Speech Analytics-Support and Maintenance -Manufacturing (ICT)-China
6.11.2 Speech Analytics-Manufacturing (ICT)-China, By Applications
6.11.2.1 Agent Performance Management-Manufacturing (ICT)-China
6.11.2.2 Customer Experience Management-Manufacturing (ICT)-China
6.11.2.3 Market Intelligence Management-Manufacturing (ICT)-China
6.11.2.4 Risk and Compliance Management-Manufacturing (ICT)-China
6.11.2.5 Business Process Management (Speech Analytics)-Manufacturing (ICT)-China
6.11.2.6 Others (speech Analytics)-Manufacturing (ICT)-China
6.11.3 Speech Analytics-Manufacturing (ICT)-China, By Segments
6.11.3.1 Speech Analytic Solutions-China-Manufacturing (ICT)
6.11.3.2 Speech Analytic Services-China-Manufacturing (ICT)
6.12 Speech Analytics-Media and Entertainment (ICT)-China
6.12.1 Speech Analytics-Media and Entertainment (ICT)-China, By Services
6.12.1.1 Speech Analytics-Consulting-Media and Entertainment (ICT)-China
6.12.1.2 Speech Analytics-Support and Maintenance -Media and Entertainment (ICT)-China
6.12.2 Speech Analytics-Media and Entertainment (ICT)-China, By Applications
6.12.2.1 Agent Performance Management-Media and Entertainment (ICT)-China
6.12.2.2 Customer Experience Management-Media and Entertainment (ICT)-China
6.12.2.3 Market Intelligence Management-Media and Entertainment (ICT)-China
6.12.2.4 Risk and Compliance Management-Media and Entertainment (ICT)-China
6.12.2.5 Business Process Management (Speech Analytics)-Media and Entertainment (ICT)-China
6.12.2.6 Others (speech Analytics)-Media and Entertainment (ICT)-China
6.12.3 Speech Analytics-Media and Entertainment (ICT)-China, By Segments
6.12.3.1 Speech Analytic Solutions-China-Media and Entertainment (ICT)
6.12.3.2 Speech Analytic Services-China-Media and Entertainment (ICT)
6.13 Speech Analytics-Others-(Industries)-China
6.13.1 Speech Analytics-Others-(Industries)-China, By Services
6.13.1.1 Speech Analytics-Consulting-Others-(Industries)-China
6.13.1.2 Speech Analytics-Support and Maintenance -Others-(Industries)-China
6.13.2 Speech Analytics-Others-(Industries)-China, By Applications
6.13.2.1 Agent Performance Management-Others-(Industries)-China
6.13.2.2 Risk and Compliance Management-Others-(Industries)-China
6.13.2.3 Business Process Management (Speech Analytics)-Others-(Industries)-China
6.13.2.4 Market Intelligence Management-Others-(Industries)-China
6.13.2.5 Customer Experience Management-Others-(Industries)-China
6.13.2.6 Others (speech Analytics)-Others-(Industries)-China
6.13.3 Speech Analytics-Others-(Industries)-China, By Segments
6.13.3.1 Speech Analytic Solutions-China-Others-(Industries)
6.13.3.2 Speech Analytic Services-China-Others-(Industries)
6.14 Speech Analytics-Education (ICT)-China
6.14.1 Speech Analytics-Education (ICT)-China, By Services
6.14.1.1 Speech Analytics-Consulting-Education (ICT)-China
6.14.1.2 Speech Analytics-Support and Maintenance -Education (ICT)-China
6.14.2 Speech Analytics-Education (ICT)-China, By Applications
6.14.2.1 Agent Performance Management-Education (ICT)-China
6.14.2.2 Risk and Compliance Management-Education (ICT)-China
6.14.2.3 Business Process Management (Speech Analytics)-Education (ICT)-China
6.14.2.4 Market Intelligence Management-Education (ICT)-China
6.14.2.5 Customer Experience Management-Education (ICT)-China
6.14.2.6 Others (speech Analytics)-Education (ICT)-China
6.15 Speech Analytics-Telecommunication (ICT)-China
6.15.1 Speech Analytics-Telecommunication (ICT)-China, By Services
6.15.1.1 Speech Analytics-Consulting-Telecommunication (ICT)-China
6.15.1.2 Speech Analytics-Support and Maintenance -Telecommunication (ICT)-China
6.15.2 Speech Analytics-Telecommunication (ICT)-China, By Applications
6.15.2.1 Agent Performance Management-Telecommunication (ICT)-China
6.15.2.2 Risk and Compliance Management-Telecommunication (ICT)-China
6.15.2.3 Business Process Management (Speech Analytics)-Telecommunication (ICT)-China
6.15.2.4 Market Intelligence Management-Telecommunication (ICT)-China
6.15.2.5 Customer Experience Management-Telecommunication (ICT)-China
6.15.2.6 Others (speech Analytics)-Telecommunication (ICT)-China

7 Speech Analytics-China, By Services
7.1 Speech Analytics-Consulting-China
7.1.1 Speech Analytics-Consulting-China, By Industries
7.1.1.1 Speech Analytics-China-IT Business (ICT)-Consulting
7.1.1.2 Speech Analytics-Consulting-Banking,Financial Services and Insurance (BFSI) (ICT)-China
7.1.1.3 Speech Analytics-Consulting-Energy and Utilities (ICT)-China
7.1.1.4 Speech Analytics-China-Outsourcing (ICT)-Consulting
7.1.1.5 Speech Analytics-Consulting-Healthcare and Life Science (ICT)-China
7.1.1.6 Speech Analytics-Consulting-Government (ICT)-China
7.1.1.7 Speech Analytics-Consulting-Telecommunication (ICT)-China
7.1.1.8 Speech Analytics-Consulting-Travel and Tourism (ICT)-China
7.1.1.9 Speech Analytics-Consulting-Retail and Wholesale Distribution (ICT)-China
7.1.1.10 Speech Analytics-Consulting-Transportation and Logistics (ICT)-China
7.1.1.11 Speech Analytics-Consulting-Education (ICT)-China
7.1.1.12 Speech Analytics-Consulting-Manufacturing (ICT)-China
7.1.1.13 Speech Analytics-Consulting-Media and Entertainment (ICT)-China
7.1.1.14 Speech Analytics-Consulting-Others-(Industries)-China
7.1.2 Speech Analytics-Consulting-China, By Segments
7.1.2.1 Speech Analytic Services-China-Consulting
7.2 Speech Analytics-Support and Maintenance -China
7.2.1 Speech Analytics-Support and Maintenance -China, By Industries
7.2.1.1 Speech Analytics-China-IT Business (ICT)-Support and Maintenance
7.2.1.2 Speech Analytics-Support and Maintenance -Banking,Financial Services and Insurance (BFSI) (ICT)-China
7.2.1.3 Speech Analytics-Support and Maintenance -Energy and Utilities (ICT)-China
7.2.1.4 Speech Analytics-China-Outsourcing (ICT)-Support and Maintenance
7.2.1.5 Speech Analytics-Support and Maintenance -Healthcare and Life Science (ICT)-China
7.2.1.6 Speech Analytics-Support and Maintenance -Government (ICT)-China
7.2.1.7 Speech Analytics-Support and Maintenance -Telecommunication (ICT)-China
7.2.1.8 Speech Analytics-Support and Maintenance -Travel and Tourism (ICT)-China
7.2.1.9 Speech Analytics-Support and Maintenance -Retail and Wholesale Distribution (ICT)-China
7.2.1.10 Speech Analytics-Support and Maintenance -Transportation and Logistics (ICT)-China
7.2.1.11 Speech Analytics-Support and Maintenance -Education (ICT)-China
7.2.1.12 Speech Analytics-Support and Maintenance -Manufacturing (ICT)-China
7.2.1.13 Speech Analytics-Support and Maintenance -Media and Entertainment (ICT)-China
7.2.1.14 Speech Analytics-Support and Maintenance -Others-(Industries)-China
7.2.2 Speech Analytics-Support and Maintenance -China, By Segments
7.2.2.1 Speech Analytic Services-China-Support and Maintenance

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