Latin America - Brazil Speech Analytics Market

The Brazilian speech analytics market is expected to grow from $2.8 million in 2014 to $17.2 million in 2019 at an estimated of CAGR of 43.8% during the forecast period. The drivers for the Brazilian speech analytics market drivers include growing number of call centers, increased voice importance in multi-channel world, new implementation areas, and rising demand for cloud analytics and risk management solutions.

Speech analytics, also known as audio mining,  used to spot and analyze spoken words which brings structure to interactions, and to reveal the information buried in the interaction between the customer contact center and the enterprise. Speech analytics adoption optimizes workforce performance and enhances customer experience.

The Brazilian region has the potential for speech analytics market due to its focus on competitive intelligence, and risk and compliance management, as they are one of the most significant drivers in this country market. Enterprises today are focused mainly on marketing effectiveness, reducing the cause of attrition, ensuring script compliance for competitive and market intelligence. Most of the organizations are executing innovative technologies such as speech analytics to gain business intelligence through latest promotional strategies.

The Brazilian speech analytics market report further provides a competitive benchmarking of leading players in the industry such as NICE, Verint, HP Autonomy, CallMiner, and Nexidia in terms of their product offerings, key strategies and operational parameters. The Brazilian speech analytics market report provides the Brazilian market trends, overall adoption scenarios, competitive landscape and key drivers, restraints, and opportunities in this market. The Brazilian speech analytics market report aims in estimating the current size and the future growth potential of this market across the different applications, verticals, and regions.

Report Options

We have the following market segmentation in our Brazil speech analytics report:

• By Applications
  • Business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management
• By Solutions
  • Speech engine, indexing and analysis software, query engine, and reports and dashboards
• By Services
  • Professional service, and support and maintenance service
• By Verticals
  • BFSI, healthcare, insurance, government, consumer goods and retail, transportation and logistics, manufacturing, and IT and telecommunications

Customization Options

Along with the MMM assessment, customize the report in alignment with your company’s specific needs. Customize to obtain a comprehensive summary of the industry standards and a deep dive analysis of the following parameters:

Solutions Matrix

• Comprehensive analysis and benchmarking of applications and solutions in the Speech analytics market

Competitive Benchmarking

• Value-chain evaluation using events, developments, market data for vendors in the market ecosystem, across various industrial verticals, market segmentation and categorization
• Unearth hidden opportunities by connecting related markets using cascaded value chain analysis. For instance, we can qualify the growth in Speech analytics market due to corresponding growth in the big data market

Vendor Landscaping

• Vendor market watch and predictions, vendor market shares and offerings, categorization of adoption trends and market dominance (leaders, challengers, followers, and nichers)

R&D Watch

• Track market movements in R&D space. For instance, algorithm optimization firms, statistical analysis firms, deep learning firms, academic institutions (tier-1 firms and major emphasis on tier-2/3 firms)

Client Tracker

• Listing and analysis of deals, case studies, R&D investments, events, discussion forums, alliances and partners of tier-1 and tier-2/3 vendors for the last 3 years

Vertical Analysis

• Analysis of different industrial verticals by technologies and solutions
• Industry verticals: healthcare, BFSI, retail, manufacturing, transportation and logistics, it and telecom, and others

Market Data Tracker

• Country-specific market forecast and analysis
• Identification of key end-user segments by country

1 Introduction
1.1 Objective of the study
1.2 Market Definitions
1.3 Market Segmentation & Aspects Covered
1.4 Research Methodology
1.4.1 Assumptions (Market Size, Forecast, etc)

2 Executive Summary

3 Market Overview

4 Speech Analytics-Latin America - Brazil, By Segments
4.1 Speech Analytic Solutions-Latin America - Brazil
4.1.1 Speech Analytic Solutions-Latin America - Brazil, By Industries
4.1.1.1 Speech Analytic Solutions-Latin America - Brazil-Banking,Financial Services and Insurance (BFSI) (ICT)
4.1.2 Speech Analytic Solutions-Latin America - Brazil, By Types
4.1.2.1 Query Engine-Latin America - Brazil
4.1.2.2 Indexing and Analysis Software-Latin America - Brazil
4.1.2.3 Others Speech Analytic-Latin America - Brazil
4.1.2.4 Reports and Dashboards-Latin America - Brazil
4.1.2.5 Speech Engine-Latin America - Brazil
4.2 Speech Analytic Services-Latin America - Brazil
4.2.1 Speech Analytic Services-Latin America - Brazil, By Services
4.2.1.1 Speech Analytic Services-Latin America - Brazil-Consulting
4.2.1.2 Speech Analytic Services-Latin America - Brazil-Support and Maintenance
4.2.2 Speech Analytic Services-Latin America - Brazil, By Industries
4.2.2.1 Speech Analytic Services-Latin America - Brazil-IT Business (ICT)
4.2.2.2 Speech Analytic Services-Latin America - Brazil-Banking,Financial Services and Insurance (BFSI) (ICT)
4.2.2.3 Speech Analytic Services-Latin America - Brazil-Energy and Utilities (ICT)
4.2.2.4 Speech Analytic Services-Latin America - Brazil-Outsourcing (ICT)
4.2.2.5 Speech Analytic Services-Latin America - Brazil-Healthcare and Life Science (ICT)
4.2.2.6 Speech Analytic Services-Latin America - Brazil-Aerospace and Defense (ICT)
4.2.2.7 Speech Analytic Services-Latin America - Brazil-Retail and Wholesale Distribution (ICT)
4.2.2.8 Speech Analytic Services-Latin America - Brazil-Travel and Tourism (ICT)
4.2.2.9 Speech Analytic Services-Latin America - Brazil-Transportation and Logistics (ICT)
4.2.2.10 Speech Analytic Services-Latin America - Brazil-Manufacturing (ICT)
4.2.2.11 Speech Analytic Services-Latin America - Brazil-Media and Entertainment (ICT)
4.2.2.12 Speech Analytic Services-Latin America - Brazil-Others-(Industries)

5 Speech Analytics-Latin America - Brazil, By Applications
5.1 Agent Performance Management-Latin America - Brazil
5.1.1 Agent Performance Management-Latin America - Brazil, By Industries
5.1.1.1 Agent Performance Management-IT Business (ICT)-Latin America - Brazil
5.1.1.2 Agent Performance Management-Telecommunication (ICT)-Latin America - Brazil
5.1.1.3 Agent Performance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
5.1.1.4 Agent Performance Management-Latin America - Brazil-Outsourcing (ICT)
5.1.1.5 Agent Performance Management-Education (ICT)-Latin America - Brazil
5.1.1.6 Agent Performance Management-Energy and Utilities (ICT)-Latin America - Brazil
5.1.1.7 Agent Performance Management-Healthcare and Life Science (ICT)-Latin America - Brazil
5.1.1.8 Agent Performance Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
5.1.1.9 Agent Performance Management-Aerospace and Defense (ICT)-Latin America - Brazil
5.1.1.10 Agent Performance Management-Government (ICT)-Latin America - Brazil
5.1.1.11 Agent Performance Management-Media and Entertainment (ICT)-Latin America - Brazil
5.1.1.12 Agent Performance Management-Transportation and Logistics (ICT)-Latin America - Brazil
5.1.1.13 Agent Performance Management-Manufacturing (ICT)-Latin America - Brazil
5.1.1.14 Agent Performance Management-Others-(Industries)-Latin America - Brazil
5.1.1.15 Agent Performance Management-Travel and Tourism (ICT)-Latin America - Brazil
5.2 Market Intelligence Management-Latin America - Brazil
5.2.1 Market Intelligence Management-Latin America - Brazil, By Industries
5.2.1.1 Market Intelligence Management-IT Business (ICT)-Latin America - Brazil
5.2.1.2 Market Intelligence Management-Telecommunication (ICT)-Latin America - Brazil
5.2.1.3 Market Intelligence Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
5.2.1.4 Market Intelligence Management-Energy and Utilities (ICT)-Latin America - Brazil
5.2.1.5 Market Intelligence Management-Latin America - Brazil-Outsourcing (ICT)
5.2.1.6 Market Intelligence Management-Education (ICT)-Latin America - Brazil
5.2.1.7 Market Intelligence Management-Healthcare and Life Science (ICT)-Latin America - Brazil
5.2.1.8 Market Intelligence Management-Transportation and Logistics (ICT)-Latin America - Brazil
5.2.1.9 Market Intelligence Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
5.2.1.10 Market Intelligence Management-Manufacturing (ICT)-Latin America - Brazil
5.2.1.11 Market Intelligence Management-Media and Entertainment (ICT)-Latin America - Brazil
5.2.1.12 Market Intelligence Management-Aerospace and Defense (ICT)-Latin America - Brazil
5.2.1.13 Market Intelligence Management-Government (ICT)-Latin America - Brazil
5.2.1.14 Market Intelligence Management-Others-(Industries)-Latin America - Brazil
5.2.1.15 Market Intelligence Management-Travel and Tourism (ICT)-Latin America - Brazil
5.3 Risk and Compliance Management-Latin America - Brazil
5.3.1 Risk and Compliance Management-Latin America - Brazil, By Industries
5.3.1.1 Risk and Compliance Management-Energy and Utilities (ICT)-Latin America - Brazil
5.3.1.2 Risk and Compliance Management-IT Business (ICT)-Latin America - Brazil
5.3.1.3 Risk and Compliance Management-Telecommunication (ICT)-Latin America - Brazil
5.3.1.4 Risk and Compliance Management-Aerospace and Defense (ICT)-Latin America - Brazil
5.3.1.5 Risk and Compliance Management-Government (ICT)-Latin America - Brazil
5.3.1.6 Risk and Compliance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
5.3.1.7 Risk and Compliance Management-Education (ICT)-Latin America - Brazil
5.3.1.8 Risk and Compliance Management-Latin America - Brazil-Outsourcing (ICT)
5.3.1.9 Risk and Compliance Management-Healthcare and Life Science (ICT)-Latin America - Brazil
5.3.1.10 Risk and Compliance Management-Transportation and Logistics (ICT)-Latin America - Brazil
5.3.1.11 Risk and Compliance Management-Manufacturing (ICT)-Latin America - Brazil
5.3.1.12 Risk and Compliance Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
5.3.1.13 Risk and Compliance Management-Media and Entertainment (ICT)-Latin America - Brazil
5.3.1.14 Risk and Compliance Management-Travel and Tourism (ICT)-Latin America - Brazil
5.3.1.15 Risk and Compliance Management-Others-(Industries)-Latin America - Brazil
5.4 Customer Experience Management-Latin America - Brazil
5.4.1 Customer Experience Management-Latin America - Brazil, By Industries
5.4.1.1 Customer Experience Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
5.4.1.2 Customer Experience Management-Education (ICT)-Latin America - Brazil
5.4.1.3 Customer Experience Management-Latin America - Brazil-Outsourcing (ICT)
5.4.1.4 Customer Experience Management-Telecommunication (ICT)-Latin America - Brazil
5.4.1.5 Customer Experience Management-IT Business (ICT)-Latin America - Brazil
5.4.1.6 Customer Experience Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
5.4.1.7 Customer Experience Management-Energy and Utilities (ICT)-Latin America - Brazil
5.4.1.8 Customer Experience Management-Healthcare and Life Science (ICT)-Latin America - Brazil
5.4.1.9 Customer Experience Management-Aerospace and Defense (ICT)-Latin America - Brazil
5.4.1.10 Customer Experience Management-Government (ICT)-Latin America - Brazil
5.4.1.11 Customer Experience Management-Manufacturing (ICT)-Latin America - Brazil
5.4.1.12 Customer Experience Management-Media and Entertainment (ICT)-Latin America - Brazil
5.4.1.13 Customer Experience Management-Transportation and Logistics (ICT)-Latin America - Brazil
5.4.1.14 Customer Experience Management-Travel and Tourism (ICT)-Latin America - Brazil
5.4.1.15 Customer Experience Management-Others-(Industries)-Latin America - Brazil
5.5 Business Process Management (Speech Analytics)-Latin America - Brazil
5.5.1 Business Process Management (Speech Analytics)-Latin America - Brazil, By Industries
5.5.1.1 Business Process Management (Speech Analytics)-Government (ICT)-Latin America - Brazil
5.5.1.2 Business Process Management (Speech Analytics)-Energy and Utilities (ICT)-Latin America - Brazil
5.5.1.3 Business Process Management (Speech Analytics)-Latin America - Brazil-IT Business (ICT)
5.5.1.4 Business Process Management (Speech Analytics)-Telecommunication (ICT)-Latin America - Brazil
5.5.1.5 Business Process Management (Speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
5.5.1.6 Business Process Management (Speech Analytics)-Latin America - Brazil-Outsourcing (ICT)
5.5.1.7 Business Process Management (Speech Analytics)-Education (ICT)-Latin America - Brazil
5.5.1.8 Business Process Management (Speech Analytics)-Healthcare and Life Science (ICT)-Latin America - Brazil
5.5.1.9 Business Process Management (Speech Analytics)-Latin America - Brazil-Aerospace and Defense (ICT)
5.5.1.10 Business Process Management (Speech Analytics)-Transportation and Logistics (ICT)-Latin America - Brazil
5.5.1.11 Business Process Management (Speech Analytics)-Manufacturing (ICT)-Latin America - Brazil
5.5.1.12 Business Process Management (Speech Analytics)-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
5.5.1.13 Business Process Management (Speech Analytics)-Media and Entertainment (ICT)-Latin America - Brazil
5.5.1.14 Business Process Management (Speech Analytics)-Travel and Tourism (ICT)-Latin America - Brazil
5.5.1.15 Business Process Management (Speech Analytics)-Others-(Industries)-Latin America - Brazil
5.6 Others (speech Analytics)-Latin America - Brazil
5.6.1 Others (speech Analytics)-Latin America - Brazil, By Industries
5.6.1.1 Others (speech Analytics)-Latin America - Brazil-IT Business (ICT)
5.6.1.2 Others (speech Analytics)-Telecommunication (ICT)-Latin America - Brazil
5.6.1.3 Others (speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
5.6.1.4 Others (speech Analytics)-Education (ICT)-Latin America - Brazil
5.6.1.5 Others (speech Analytics)-Latin America - Brazil-Outsourcing (ICT)
5.6.1.6 Others (speech Analytics)-Energy and Utilities (ICT)-Latin America - Brazil
5.6.1.7 Others (speech Analytics)-Healthcare and Life Science (ICT)-Latin America - Brazil
5.6.1.8 Others (speech Analytics)-Government (ICT)-Latin America - Brazil
5.6.1.9 Others (speech Analytics)-Latin America - Brazil-Aerospace and Defense (ICT)
5.6.1.10 Others (speech Analytics)-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
5.6.1.11 Others (speech Analytics)-Transportation and Logistics (ICT)-Latin America - Brazil
5.6.1.12 Others (speech Analytics)-Manufacturing (ICT)-Latin America - Brazil
5.6.1.13 Others (speech Analytics)-Media and Entertainment (ICT)-Latin America - Brazil
5.6.1.14 Others (speech Analytics)-Travel and Tourism (ICT)-Latin America - Brazil
5.6.1.15 Others (speech Analytics)-Others-(Industries)-Latin America - Brazil

6 Speech Analytics-Latin America - Brazil, By Services
6.1 Speech Analytics-Consulting-Latin America - Brazil
6.1.1 Speech Analytics-Consulting-Latin America - Brazil, By Industries
6.1.1.1 Speech Analytics-Latin America - Brazil-IT Business (ICT)-Consulting
6.1.1.2 Speech Analytics-Consulting-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
6.1.1.3 Speech Analytics-Consulting-Energy and Utilities (ICT)-Latin America - Brazil
6.1.1.4 Speech Analytics-Latin America - Brazil-Outsourcing (ICT)-Consulting
6.1.1.5 Speech Analytics-Consulting-Healthcare and Life Science (ICT)-Latin America - Brazil
6.1.1.6 Speech Analytics-Consulting-Government (ICT)-Latin America - Brazil
6.1.1.7 Speech Analytics-Consulting-Telecommunication (ICT)-Latin America - Brazil
6.1.1.8 Speech Analytics-Consulting-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
6.1.1.9 Speech Analytics-Consulting-Transportation and Logistics (ICT)-Latin America - Brazil
6.1.1.10 Speech Analytics-Consulting-Education (ICT)-Latin America - Brazil
6.1.1.11 Speech Analytics-Consulting-Manufacturing (ICT)-Latin America - Brazil
6.1.1.12 Speech Analytics-Consulting-Media and Entertainment (ICT)-Latin America - Brazil
6.1.1.13 Speech Analytics-Consulting-Travel and Tourism (ICT)-Latin America - Brazil
6.1.1.14 Speech Analytics-Consulting-Others-(Industries)-Latin America - Brazil
6.1.2 Speech Analytics-Consulting-Latin America - Brazil, By Segments
6.1.2.1 Speech Analytic Services-Latin America - Brazil-Consulting
6.2 Speech Analytics-Support and Maintenance -Latin America - Brazil
6.2.1 Speech Analytics-Support and Maintenance -Latin America - Brazil, By Industries
6.2.1.1 Speech Analytics-Latin America - Brazil-IT Business (ICT)-Support and Maintenance
6.2.1.2 Speech Analytics-Support and Maintenance -Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
6.2.1.3 Speech Analytics-Support and Maintenance -Energy and Utilities (ICT)-Latin America - Brazil
6.2.1.4 Speech Analytics-Latin America - Brazil-Outsourcing (ICT)-Support and Maintenance
6.2.1.5 Speech Analytics-Support and Maintenance -Healthcare and Life Science (ICT)-Latin America - Brazil
6.2.1.6 Speech Analytics-Support and Maintenance -Government (ICT)-Latin America - Brazil
6.2.1.7 Speech Analytics-Support and Maintenance -Telecommunication (ICT)-Latin America - Brazil
6.2.1.8 Speech Analytics-Support and Maintenance -Retail and Wholesale Distribution (ICT)-Latin America - Brazil
6.2.1.9 Speech Analytics-Support and Maintenance -Education (ICT)-Latin America - Brazil
6.2.1.10 Speech Analytics-Support and Maintenance -Transportation and Logistics (ICT)-Latin America - Brazil
6.2.1.11 Speech Analytics-Support and Maintenance -Manufacturing (ICT)-Latin America - Brazil
6.2.1.12 Speech Analytics-Support and Maintenance -Media and Entertainment (ICT)-Latin America - Brazil
6.2.1.13 Speech Analytics-Support and Maintenance -Travel and Tourism (ICT)-Latin America - Brazil
6.2.1.14 Speech Analytics-Support and Maintenance -Others-(Industries)-Latin America - Brazil
6.2.2 Speech Analytics-Support and Maintenance -Latin America - Brazil, By Segments
6.2.2.1 Speech Analytic Services-Latin America - Brazil-Support and Maintenance

7 Speech Analytics-Latin America - Brazil, By Industries
7.1 Speech Analytics-IT Business (ICT)-Latin America - Brazil
7.1.1 Speech Analytics-IT Business (ICT)-Latin America - Brazil, By Services
7.1.1.1 Speech Analytics-Latin America - Brazil-IT Business (ICT)-Consulting
7.1.1.2 Speech Analytics-Latin America - Brazil-IT Business (ICT)-Support and Maintenance
7.1.2 Speech Analytics-IT Business (ICT)-Latin America - Brazil, By Industries
7.1.2.1 Speech Analytics-Latin America - Brazil-Outsourcing (ICT)
7.1.3 Speech Analytics-IT Business (ICT)-Latin America - Brazil, By Applications
7.1.3.1 Agent Performance Management-IT Business (ICT)-Latin America - Brazil
7.1.3.2 Customer Experience Management-IT Business (ICT)-Latin America - Brazil
7.1.3.3 Market Intelligence Management-IT Business (ICT)-Latin America - Brazil
7.1.3.4 Risk and Compliance Management-IT Business (ICT)-Latin America - Brazil
7.1.3.5 Business Process Management (Speech Analytics)-Latin America - Brazil-IT Business (ICT)
7.1.3.6 Others (speech Analytics)-Latin America - Brazil-IT Business (ICT)
7.1.4 Speech Analytics-IT Business (ICT)-Latin America - Brazil, By Segments
7.1.4.1 Speech Analytic Solutions-Latin America - Brazil-IT Business (ICT)
7.1.4.2 Speech Analytic Services-Latin America - Brazil-IT Business (ICT)
7.2 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.1 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil, By Services
7.2.1.1 Speech Analytics-Consulting-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.1.2 Speech Analytics-Support and Maintenance -Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.2 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil, By Applications
7.2.2.1 Agent Performance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.2.2 Customer Experience Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.2.3 Market Intelligence Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.2.4 Risk and Compliance Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.2.5 Business Process Management (Speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.2.6 Others (speech Analytics)-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil
7.2.3 Speech Analytics-Banking,Financial Services and Insurance (BFSI) (ICT)-Latin America - Brazil, By Segments
7.2.3.1 Speech Analytic Solutions-Latin America - Brazil-Banking,Financial Services and Insurance (BFSI) (ICT)
7.2.3.2 Speech Analytic Services-Latin America - Brazil-Banking,Financial Services and Insurance (BFSI) (ICT)
7.3 Speech Analytics-Energy and Utilities (ICT)-Latin America - Brazil
7.3.1 Speech Analytics-Energy and Utilities (ICT)-Latin America - Brazil, By Services
7.3.1.1 Speech Analytics-Consulting-Energy and Utilities (ICT)-Latin America - Brazil
7.3.1.2 Speech Analytics-Support and Maintenance -Energy and Utilities (ICT)-Latin America - Brazil
7.3.2 Speech Analytics-Energy and Utilities (ICT)-Latin America - Brazil, By Applications
7.3.2.1 Agent Performance Management-Energy and Utilities (ICT)-Latin America - Brazil
7.3.2.2 Customer Experience Management-Energy and Utilities (ICT)-Latin America - Brazil
7.3.2.3 Market Intelligence Management-Energy and Utilities (ICT)-Latin America - Brazil
7.3.2.4 Risk and Compliance Management-Energy and Utilities (ICT)-Latin America - Brazil
7.3.2.5 Business Process Management (Speech Analytics)-Energy and Utilities (ICT)-Latin America - Brazil
7.3.2.6 Others (speech Analytics)-Energy and Utilities (ICT)-Latin America - Brazil
7.3.3 Speech Analytics-Energy and Utilities (ICT)-Latin America - Brazil, By Segments
7.3.3.1 Speech Analytic Solutions-Latin America - Brazil-Energy and Utilities (ICT)
7.3.3.2 Speech Analytic Services-Latin America - Brazil-Energy and Utilities (ICT)
7.4 Speech Analytics-Latin America - Brazil-Outsourcing (ICT)
7.4.1 Speech Analytics-Latin America - Brazil-Outsourcing (ICT), By Services
7.4.1.1 Speech Analytics-Latin America - Brazil-Outsourcing (ICT)-Consulting
7.4.1.2 Speech Analytics-Latin America - Brazil-Outsourcing (ICT)-Support and Maintenance
7.4.2 Speech Analytics-Latin America - Brazil-Outsourcing (ICT), By Applications
7.4.2.1 Agent Performance Management-Latin America - Brazil-Outsourcing (ICT)
7.4.2.2 Risk and Compliance Management-Latin America - Brazil-Outsourcing (ICT)
7.4.2.3 Business Process Management (Speech Analytics)-Latin America - Brazil-Outsourcing (ICT)
7.4.2.4 Market Intelligence Management-Latin America - Brazil-Outsourcing (ICT)
7.4.2.5 Customer Experience Management-Latin America - Brazil-Outsourcing (ICT)
7.4.2.6 Others (speech Analytics)-Latin America - Brazil-Outsourcing (ICT)
7.4.3 Speech Analytics-Latin America - Brazil-Outsourcing (ICT), By Segments
7.4.3.1 Speech Analytic Solutions-Latin America - Brazil-Outsourcing (ICT)
7.4.3.2 Speech Analytic Services-Latin America - Brazil-Outsourcing (ICT)
7.5 Speech Analytics-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.1 Speech Analytics-Healthcare and Life Science (ICT)-Latin America - Brazil, By Services
7.5.1.1 Speech Analytics-Consulting-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.1.2 Speech Analytics-Support and Maintenance -Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.2 Speech Analytics-Healthcare and Life Science (ICT)-Latin America - Brazil, By Applications
7.5.2.1 Agent Performance Management-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.2.2 Customer Experience Management-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.2.3 Market Intelligence Management-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.2.4 Risk and Compliance Management-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.2.5 Business Process Management (Speech Analytics)-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.2.6 Others (speech Analytics)-Healthcare and Life Science (ICT)-Latin America - Brazil
7.5.3 Speech Analytics-Healthcare and Life Science (ICT)-Latin America - Brazil, By Segments
7.5.3.1 Speech Analytic Solutions-Latin America - Brazil-Healthcare and Life Science (ICT)
7.5.3.2 Speech Analytic Services-Latin America - Brazil-Healthcare and Life Science (ICT)
7.6 Speech Analytics-Aerospace and Defense (ICT)-Latin America - Brazil
7.6.1 Speech Analytics-Aerospace and Defense (ICT)-Latin America - Brazil, By Applications
7.6.1.1 Agent Performance Management-Aerospace and Defense (ICT)-Latin America - Brazil
7.6.1.2 Customer Experience Management-Aerospace and Defense (ICT)-Latin America - Brazil
7.6.1.3 Market Intelligence Management-Aerospace and Defense (ICT)-Latin America - Brazil
7.6.1.4 Risk and Compliance Management-Aerospace and Defense (ICT)-Latin America - Brazil
7.6.1.5 Business Process Management (Speech Analytics)-Latin America - Brazil-Aerospace and Defense (ICT)
7.6.1.6 Others (speech Analytics)-Latin America - Brazil-Aerospace and Defense (ICT)
7.6.2 Speech Analytics-Aerospace and Defense (ICT)-Latin America - Brazil, By Segments
7.6.2.1 Speech Analytic Solutions-Latin America - Brazil-Aerospace and Defense (ICT)
7.6.2.2 Speech Analytic Services-Latin America - Brazil-Aerospace and Defense (ICT)
7.7 Speech Analytics-Government (ICT)-Latin America - Brazil
7.7.1 Speech Analytics-Government (ICT)-Latin America - Brazil, By Services
7.7.1.1 Speech Analytics-Consulting-Government (ICT)-Latin America - Brazil
7.7.1.2 Speech Analytics-Support and Maintenance -Government (ICT)-Latin America - Brazil
7.7.2 Speech Analytics-Government (ICT)-Latin America - Brazil, By Applications
7.7.2.1 Agent Performance Management-Government (ICT)-Latin America - Brazil
7.7.2.2 Risk and Compliance Management-Government (ICT)-Latin America - Brazil
7.7.2.3 Business Process Management (Speech Analytics)-Government (ICT)-Latin America - Brazil
7.7.2.4 Market Intelligence Management-Government (ICT)-Latin America - Brazil
7.7.2.5 Customer Experience Management-Government (ICT)-Latin America - Brazil
7.7.2.6 Others (speech Analytics)-Government (ICT)-Latin America - Brazil
7.8 Speech Analytics-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.1 Speech Analytics-Retail and Wholesale Distribution (ICT)-Latin America - Brazil, By Services
7.8.1.1 Speech Analytics-Consulting-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.1.2 Speech Analytics-Support and Maintenance -Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.2 Speech Analytics-Retail and Wholesale Distribution (ICT)-Latin America - Brazil, By Applications
7.8.2.1 Agent Performance Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.2.2 Customer Experience Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.2.3 Market Intelligence Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.2.4 Risk and Compliance Management-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.2.5 Business Process Management (Speech Analytics)-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.2.6 Others (speech Analytics)-Retail and Wholesale Distribution (ICT)-Latin America - Brazil
7.8.3 Speech Analytics-Retail and Wholesale Distribution (ICT)-Latin America - Brazil, By Segments
7.8.3.1 Speech Analytic Solutions-Latin America - Brazil-Retail and Wholesale Distribution (ICT)
7.8.3.2 Speech Analytic Services-Latin America - Brazil-Retail and Wholesale Distribution (ICT)
7.9 Speech Analytics-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.1 Speech Analytics-Transportation and Logistics (ICT)-Latin America - Brazil, By Services
7.9.1.1 Speech Analytics-Consulting-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.1.2 Speech Analytics-Support and Maintenance -Transportation and Logistics (ICT)-Latin America - Brazil
7.9.2 Speech Analytics-Transportation and Logistics (ICT)-Latin America - Brazil, By Applications
7.9.2.1 Agent Performance Management-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.2.2 Customer Experience Management-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.2.3 Market Intelligence Management-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.2.4 Risk and Compliance Management-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.2.5 Business Process Management (Speech Analytics)-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.2.6 Others (speech Analytics)-Transportation and Logistics (ICT)-Latin America - Brazil
7.9.3 Speech Analytics-Transportation and Logistics (ICT)-Latin America - Brazil, By Segments
7.9.3.1 Speech Analytic Solutions-Latin America - Brazil-Transportation and Logistics (ICT)
7.9.3.2 Speech Analytic Services-Latin America - Brazil-Transportation and Logistics (ICT)
7.10 Speech Analytics-Manufacturing (ICT)-Latin America - Brazil
7.10.1 Speech Analytics-Manufacturing (ICT)-Latin America - Brazil, By Services
7.10.1.1 Speech Analytics-Consulting-Manufacturing (ICT)-Latin America - Brazil
7.10.1.2 Speech Analytics-Support and Maintenance -Manufacturing (ICT)-Latin America - Brazil
7.10.2 Speech Analytics-Manufacturing (ICT)-Latin America - Brazil, By Applications
7.10.2.1 Agent Performance Management-Manufacturing (ICT)-Latin America - Brazil
7.10.2.2 Customer Experience Management-Manufacturing (ICT)-Latin America - Brazil
7.10.2.3 Market Intelligence Management-Manufacturing (ICT)-Latin America - Brazil
7.10.2.4 Risk and Compliance Management-Manufacturing (ICT)-Latin America - Brazil
7.10.2.5 Business Process Management (Speech Analytics)-Manufacturing (ICT)-Latin America - Brazil
7.10.2.6 Others (speech Analytics)-Manufacturing (ICT)-Latin America - Brazil
7.10.3 Speech Analytics-Manufacturing (ICT)-Latin America - Brazil, By Segments
7.10.3.1 Speech Analytic Solutions-Latin America - Brazil-Manufacturing (ICT)
7.10.3.2 Speech Analytic Services-Latin America - Brazil-Manufacturing (ICT)
7.11 Speech Analytics-Media and Entertainment (ICT)-Latin America - Brazil
7.11.1 Speech Analytics-Media and Entertainment (ICT)-Latin America - Brazil, By Services
7.11.1.1 Speech Analytics-Consulting-Media and Entertainment (ICT)-Latin America - Brazil
7.11.1.2 Speech Analytics-Support and Maintenance -Media and Entertainment (ICT)-Latin America - Brazil
7.11.2 Speech Analytics-Media and Entertainment (ICT)-Latin America - Brazil, By Applications
7.11.2.1 Agent Performance Management-Media and Entertainment (ICT)-Latin America - Brazil
7.11.2.2 Customer Experience Management-Media and Entertainment (ICT)-Latin America - Brazil
7.11.2.3 Market Intelligence Management-Media and Entertainment (ICT)-Latin America - Brazil
7.11.2.4 Risk and Compliance Management-Media and Entertainment (ICT)-Latin America - Brazil
7.11.2.5 Business Process Management (Speech Analytics)-Media and Entertainment (ICT)-Latin America - Brazil
7.11.2.6 Others (speech Analytics)-Media and Entertainment (ICT)-Latin America - Brazil
7.11.3 Speech Analytics-Media and Entertainment (ICT)-Latin America - Brazil, By Segments
7.11.3.1 Speech Analytic Solutions-Latin America - Brazil-Media and Entertainment (ICT)
7.11.3.2 Speech Analytic Services-Latin America - Brazil-Media and Entertainment (ICT)
7.12 Speech Analytics-Travel and Tourism (ICT)-Latin America - Brazil
7.12.1 Speech Analytics-Travel and Tourism (ICT)-Latin America - Brazil, By Services
7.12.1.1 Speech Analytics-Consulting-Travel and Tourism (ICT)-Latin America - Brazil
7.12.1.2 Speech Analytics-Support and Maintenance -Travel and Tourism (ICT)-Latin America - Brazil
7.12.2 Speech Analytics-Travel and Tourism (ICT)-Latin America - Brazil, By Applications
7.12.2.1 Agent Performance Management-Travel and Tourism (ICT)-Latin America - Brazil
7.12.2.2 Risk and Compliance Management-Travel and Tourism (ICT)-Latin America - Brazil
7.12.2.3 Business Process Management (Speech Analytics)-Travel and Tourism (ICT)-Latin America - Brazil
7.12.2.4 Market Intelligence Management-Travel and Tourism (ICT)-Latin America - Brazil
7.12.2.5 Customer Experience Management-Travel and Tourism (ICT)-Latin America - Brazil
7.12.2.6 Others (speech Analytics)-Travel and Tourism (ICT)-Latin America - Brazil
7.12.3 Speech Analytics-Travel and Tourism (ICT)-Latin America - Brazil, By Segments
7.12.3.1 Speech Analytic Solutions-Latin America - Brazil-Travel and Tourism (ICT)
7.12.3.2 Speech Analytic Services-Latin America - Brazil-Travel and Tourism (ICT)
7.13 Speech Analytics-Others-(Industries)-Latin America - Brazil
7.13.1 Speech Analytics-Others-(Industries)-Latin America - Brazil, By Services
7.13.1.1 Speech Analytics-Consulting-Others-(Industries)-Latin America - Brazil
7.13.1.2 Speech Analytics-Support and Maintenance -Others-(Industries)-Latin America - Brazil
7.13.2 Speech Analytics-Others-(Industries)-Latin America - Brazil, By Applications
7.13.2.1 Agent Performance Management-Others-(Industries)-Latin America - Brazil
7.13.2.2 Risk and Compliance Management-Others-(Industries)-Latin America - Brazil
7.13.2.3 Business Process Management (Speech Analytics)-Others-(Industries)-Latin America - Brazil
7.13.2.4 Market Intelligence Management-Others-(Industries)-Latin America - Brazil
7.13.2.5 Customer Experience Management-Others-(Industries)-Latin America - Brazil
7.13.2.6 Others (speech Analytics)-Others-(Industries)-Latin America - Brazil
7.13.3 Speech Analytics-Others-(Industries)-Latin America - Brazil, By Segments
7.13.3.1 Speech Analytic Solutions-Latin America - Brazil-Others-(Industries)
7.13.3.2 Speech Analytic Services-Latin America - Brazil-Others-(Industries)
7.14 Speech Analytics-Education (ICT)-Latin America - Brazil
7.14.1 Speech Analytics-Education (ICT)-Latin America - Brazil, By Services
7.14.1.1 Speech Analytics-Consulting-Education (ICT)-Latin America - Brazil
7.14.1.2 Speech Analytics-Support and Maintenance -Education (ICT)-Latin America - Brazil
7.14.2 Speech Analytics-Education (ICT)-Latin America - Brazil, By Applications
7.14.2.1 Agent Performance Management-Education (ICT)-Latin America - Brazil
7.14.2.2 Risk and Compliance Management-Education (ICT)-Latin America - Brazil
7.14.2.3 Business Process Management (Speech Analytics)-Education (ICT)-Latin America - Brazil
7.14.2.4 Market Intelligence Management-Education (ICT)-Latin America - Brazil
7.14.2.5 Customer Experience Management-Education (ICT)-Latin America - Brazil
7.14.2.6 Others (speech Analytics)-Education (ICT)-Latin America - Brazil
7.15 Speech Analytics-Telecommunication (ICT)-Latin America - Brazil
7.15.1 Speech Analytics-Telecommunication (ICT)-Latin America - Brazil, By Services
7.15.1.1 Speech Analytics-Consulting-Telecommunication (ICT)-Latin America - Brazil
7.15.1.2 Speech Analytics-Support and Maintenance -Telecommunication (ICT)-Latin America - Brazil
7.15.2 Speech Analytics-Telecommunication (ICT)-Latin America - Brazil, By Applications
7.15.2.1 Agent Performance Management-Telecommunication (ICT)-Latin America - Brazil
7.15.2.2 Risk and Compliance Management-Telecommunication (ICT)-Latin America - Brazil
7.15.2.3 Business Process Management (Speech Analytics)-Telecommunication (ICT)-Latin America - Brazil
7.15.2.4 Market Intelligence Management-Telecommunication (ICT)-Latin America - Brazil
7.15.2.5 Customer Experience Management-Telecommunication (ICT)-Latin America - Brazil
7.15.2.6 Others (speech Analytics)-Telecommunication (ICT)-Latin America - Brazil

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