The Report “North America Speech Analytics Market by Vertical (BFSI, Telecommunication, Tourism, Logistics, Retail & Wholesale, Government), by Application (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management, Customer Experience Management) - Analysis and Forecast to 2019, North American speech analytics market was valued at $233.2 million in 2014 and is expected to reach $614.1 million by 2019, at a CAGR of 21.4% during the forecast period, 2014 to 2019.
Browse through the TOC of the North America Speech Analytics Market for an analysis of industry trends and segments, with the help of various tables and figures.
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The factors driving the growth of the North American speech analytics market include growing number of call centers, increase in the importance of voice in a multi-channel world, and the rising demand for cloud analytics and risk management solutions.
Speech analytics or audio mining is used to spot and analyze spoken words that bring structure to interactions and reveal information buried in the interaction between customer contact centers and the organizations. The adoption of the speech analytics by the organizations optimizes the performance of the workforce as well as enhances experience of the customers.
The North American region is the strongest initial market for the speech analytics. The reason for this being that majority of the speech analytics companies are based in this region. The exponentially increasing number of call centers is one of the driving factors for the speech analytics market in the North American region. Previously, call centers were considered only to centralize calls, reduce costs, and support sales teams, but in the current scenario, the speech analytics technology is being mostly used to extract valuable business intelligence.
The report provides competitive benchmarking of the leading market players, such as NICE Systems Ltd., Verint Systems Inc., HP Autonomy, CallMiner, and Nexidia, in terms of product offerings, key strategies, and operational parameters. In addition to this, the report provides the latest market trends, overall adoption scenarios, competitive landscape, key drivers, restraints, and opportunities in the North American speech analytics market. Furthermore, the report aims at estimating the current size and the future growth potential of the North American speech analytics market across the different applications, verticals, and geographies.
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