The Operation Support Systems (OSS) and Business Support Systems (BSS) contribute towards smooth network operations and business management functions. The service providers and network equipment manufacturers add value to the business by maximizing revenue, providing cost-effective solutions, offering superior customer service, especially towards telecom industry. The telecom industry offers products and services that comprise of number of components such as TV, internet, digital set linking.
Operation support system is the application that supports network activities and helps communication service provider to observe, switch, examine and operate telecom or computer networks. OSS is used by the network developers, service designer, operation planner, and support engineers team to continuously support system engineer to manage the telecom network and maintain customer relationship.
Business support systems is also used by the telecom operators and service providers to understand customer perspective, and manage activities such as billing, order management, customer relationship management, and revenue management. Business support system includes pre –set integrated system that helps and supports dealers to cater the orders with real time customer tracker.
BSS captures the order and understands the customer perspective and transfers the order to OSS. OSS/BSS solutions have been effective for several vendors such as NEP, and CSP’s (Communication Service Providers) worldwide, as they help reduce threat and cost, and offer a superior customer experience.
In 2014, the OSS/BSS market was dominated by companies such as Amdocs, Tech Mahindra, Oracle, Accenture, IBM, HP, Ericsson, CSG Systems International & TCS. Wherein, Amdocs and Ericsson are the important players, with the highest market share. They have also introduced innovative solutions and consistently integrated emerging technologies with the solutions and services.
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