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Global Customer Support Market Research Report

Report Code: CU 1000
Publish Date: Upcoming

Description

Table of Contents

Customer Intelligence

Summary

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Customer Support and Customer Service, Marketing Service, Telesales and Customer Feedback adds up to total Customer Interaction Services market.

Customer Support can be segmented by Industries, Geographies, Companies and Deployments. Industries of this market are Banking,Financial Services and Insurance (BFSI) (ICT), Telecommunication (ICT), Retail and Wholesale Distribution (ICT), Government (ICT), Healthcare and Life Science (ICT), Manufacturing (ICT) and Others (ICT). Geographies of this market are North America, Western Europe, Eastern Europe, Asia-Pacific, Middle East and Africa and Latin America. Companies of this market are Wipro BPO, Infosys BPO, TCS Business Process Services, Sitel, WNS Global, Genpact, Accenture, International Business Machines Corporation (IBM), Aegis BPO, Hinduja TMT and Capgemini Outsourcing Services. Deployments of this market are Business Process as a Service (BPaaS).

Key Questions Answered

What are market estimates and forecasts; which of Customer Support markets are doing well and which are not?
What is the competitive landscape; How companies like Wipro BPO, Infosys BPO and TCS Business Process Services doing in Customer Support?

What makes our report unique?

This report provides market sizing and forecast for the Customer Support market. It also provides market sizing and forecast along with the drivers/inhibitors/opportunity analysis for each of the micro markets.
The report provides deep dive competitive landscape covering the top players such as Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
The reports provides benchmarking insight on the top players Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
The report provide competitive intelligence on Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.

Audience for this report

Global Customer Support companies
Manufacturing Companies
Traders, distributors, and suppliers
Governmental and research organizations
Associations and industry bodies
Technology providers

1 Introduction

1.1 Analyst Insights

1.2 Market Definitions

1.3 Market Segmentation & Aspects Covered

1.4 Research Methodology

2 Executive Summary

3 Market Overview

4 By Industries

4.1 Banking,Financial Services and Insurance (BFSI) (ICT)

4.2 Telecommunication (ICT)

4.3 Retail and Wholesale Distribution (ICT)

4.4 Government (ICT)

4.5 Healthcare and Life Science (ICT)

4.6 Manufacturing (ICT)

4.7 Others (ICT)

5 By Deployments

5.1 Business Process as a Service (BPaaS)

6 By Geographies

6.1 North America

6.2 Western Europe

6.3 Eastern Europe

6.4 Asia-Pacific

6.5 Middle East and Africa

6.6 Latin America

7 By Companies

7.1 Wipro BPO

7.2 Infosys BPO

7.3 TCS Business Process Services

7.4 Sitel

7.5 WNS Global

7.6 Genpact

7.7 Accenture

7.8 International Business Machines Corporation (IBM)

7.9 Aegis BPO

7.10 Hinduja TMT

7.11 Capgemini Outsourcing Services

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