North America Operation Business Process as a Service (BPaaS) Market by Process (Digital Asset Management, Order Management, SCM, Business Process Analytics), by Deployment Model (Hosted, On-Premise), by Vertical, by Geography – Analysis & Forecasts to 2019

Business Process as a Service (BPaaS) is a form of Business Process Outsourcing (BPO) that is employed by using a cloud computing service model. BPaaS and Cloud BPM solutions blend traditional BPO solutions with the cloud computing technology to deliver value-added business outcomes with few IT resources and less IT infrastructure. These solutions help in managing the fragmented businesses of an enterprise across regions from a central node, while also ensuring flexibility, in terms of accessibility, deployment, and scalability of the solutions. Operation BPaaS is the outcome of the evolution of cloud services, thereby enabling the automation of business processes to assure the consistency of business outcomes. Although the benchmarking criterion of BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security and compliance concerns, enterprises are slowly realizing the benefits of these solutions. The adoption trends and pervasiveness across most verticals are clear indications of positive growth, as early adopters are already aware of the various advantages of this cloud service. BPaaS can be further segmented into operation BPaaS, sales BPaaS, human resource BPaaS, finance & accounting BPaaS, and marketing BPaaS, among others.

In 2014, IBM held the leading position in the North American operation BPaaS market followed by key players such as Cognizant, CSC, Genpact, and Accenture.

Scope of the Report

This research report categorizes the North America operation BPaaS market into the following segments and sub-segments:

North America Operation BPaaS, By Vertical

1. BFSI
2. Telecommunication and IT
3. Energy & Utilities
4. Healthcare
5. Retail & Wholesale Distribution
6. Others

North America Operation BPaaS, By Deployment Model

1. Hosted
2. On-premise

North America Operation BPaaS, By Process

1. Digital Asset Management
2. Order Management
3. Supply Chain Management
4. Industry Operations
5. Business Process Analytics
6. Others

North America Operation BPaaS, By Geography

1. U.S.
2. Canada
3. Mexico

Table of Contents

1 Introduction (Page No. - 12)
    1.1 Objectives of the Study
    1.2 Market Segmentation & Coverage
    1.3 Stakeholders
    1.4 Assumptions

2 Research Methodology (Page No. - 15)
    2.1 Integrated Ecosystem of Operation Business Process as a Service Market
    2.2 Arriving at the Operation Business Process as a Service Market Size
           2.2.1 Top-Down Approach
           2.2.2 Bottom-Up Approach
           2.2.3 Demand Side Approach
           2.2.4 Macroindicator-Based Approach

3 Executive Summary (Page No. - 22)

4 Market Overview (Page No. - 24)
    4.1 Introduction
    4.2 North America Operation BPaaS Market: Comparison With Parent Market
    4.3 Market Drivers and Inhibitors
    4.4 Key Market Dynamics
    4.5 Demand Side Analysis

5 North America Operation BPaaS Market, By Vertical (Page No. - 31)
    5.1 Introduction
    5.2 Demand Side Analysis
    5.3 North America Operation BPaaS Market in BFSI, By Geography
    5.4 North America Operation BPaaS Market in Telecommunication & IT, By Geography
    5.5 North America Operation BPaaS Market in Energy & Utility,  By Geography
    5.6 North America Operation BPaaS Market in Healthcare, By Geography
    5.7 North America Operation BPaaS Market in Retail & Wholesale,  By Geography
    5.8 North America Operation BPaaS Market in Others, By Geography

6 North America Operation BPaaS Market, By Deployment Model (Page No. - 44)
    6.1 Introduction
    6.2 Demand Side Analysis
    6.3 North America Operation BPaaS in Hosted Deployment Model, By Geography
    6.4 North America Operation BPaaS Market in On-Premise Deployment Model, By Geography

7 North America Operation BPaaS Market, By Process (Page No. - 50)
    7.1 Introduction
    7.2 North America Operation BPaaS Process Segments: Comparison With Parent Market
    7.3 North America Operation BPaaS Market in Digital Asset Management, By Geography
    7.4 North America Operation BPaaS Market in Order Management as a Service, By Geography
    7.5 North America Operation BPaaS Market in Supply Chain Management, By Geography
    7.6 North America Operation BPaaS Market in Industry Operations, By Geography
    7.7 North America Operation BPaaS Market in Business Process Analytics, By Geography

8 North America Operation BPaaS Market, By Geography (Page No. - 58)
    8.1 Introduction
    8.2 U.S. Operation BPaaS Market
           8.2.1 U.S. Operation BPaaS Market, By Vertical
           8.2.2 U.S. Operation BPaaS Market, By Deployment Model
           8.2.3 U.S. Operation BPaaS Market, By Process
    8.3 Canada Operation BPaaS Market
           8.3.1 Canada Operation BPaaS Market, By Vertical
           8.3.2 Canada Operation BPaaS Market, By Deployment Model
           8.3.3 Canada Operation BPaaS Market, By Process
    8.4 Mexico Operation BPaaS Market
           8.4.1 Mexico Operation BPaaS Market, By Vertical
           8.4.2 Mexico Operation BPaaS Market, By Deployment Model
           8.4.3 Mexico Operation BPaaS Market, By Process

9 North America Operation BPaaS Market: Competitive Landscape (Page No. - 76)
    9.1 Company Presence in Operation BPaaS Market, By Vertical
    9.2 Mergers & Acquisitions, Partnerships, Alliances, and Agreements

10 North America Operation BPaaS Market, By Company (Page No. - 78)
(Overview, Financials, Products & Services, Strategy, and Developments)*
     10.1 Accenture
     10.2 Cognizant
     10.3 CSC (Computer Science Corporation)
     10.4 IBM (International Business Machine)
     10.5 Genpact
*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not be Captured in Case of Unlisted Companies.

11 Appendix (Page No. - 93)
     11.1 Customization Options
             11.1.1 Operation Bpaas: Process Data
             11.1.2 Regulatory Framework
             11.1.3 Operations Bpaas: Verticals Data
             11.1.4 Impact Analysis
             11.1.5 Historical Data and Trends
     11.2 Related Reports
     11.3 Introducing RT: Real Time Market Intelligence
             11.3.1 Features and Benefits of RT

List of Tables (60 Tables)

Table 1 Global Operation BPaaS Peer Market Size, 2014 (USD MN)
Table 2 North America Operation BPaaS Vertical Market Size, 2014 (USD MN)
Table 3 North America Operation BPaaS Market: Macroindicators,  By Geography, 2014 (USD MN)
Table 4 North America Operation BPaaS Market: Comparison With Parent Market, 2013–2019 (USD MN)
Table 5 North America Operation BPaaS Market: Drivers and Inhibitors
Table 6 North America Operation BPaaS Market, By Vertical,  2013-2019 (USD MN)
Table 7 North America Operation BPaaS Market, By Deployment Model, 2013-2019 (USD MN)
Table 8 North America Operation BPaaS Market, By Process,  2013-2019 (USD MN)
Table 9 North America Operation BPaaS Market: Comparison With Verticals, 2013-2019 (USD MN)
Table 10 North America Operation BPaaS Market, By Vertical,  2013-2019 (USD MN)
Table 11 Banking, Financial Services, and Insurance
Table 12 Telecommunication & Information Technology
Table 13 Energy & Utility
Table 14 Healthcare
Table 15 Retail & Wholesale Distribution
Table 16 Others
Table 17 North America Operation BPaaS Market in BFSI, By Geography, 2013-2019 (USD MN)
Table 18 North America Operation BPaaS Market in Telecommunication & Information Technology, By Geography, 2013-2019 (USD MN)
Table 19 North America Operation BPaaS Market in Energy & Utilities, By Geography, 2013-2019 (USD MN)
Table 20 North America Operation BPaaS Market in Healthcare, By Geography, 2013-2019 (USD MN)
Table 21 North America Operation BPaaS Market in Retail & Wholesale Distribution, By Geography, 2013-2019 (USD MN)
Table 22 North America Operation BPaaS Market in Others, By Geography, 2013-2019 (USD MN)
Table 23 North America Operation BPaaS Market, By Deployment Model, 2013-2019 (USD MN)
Table 24 Hosted Deployment Model
Table 25 On-Premise Deployment Model
Table 26 North America Operation BPaaS in Hosted Deployment Model, By Geography, 2013-2019 (USD MN)
Table 27 North America Operation BPaaS in On-Premise Deployment Model, By Geography, 2013-2019 (USD MN)
Table 28 North America Operation BPaaS Market, By Process,  2013-2019 (USD MN)
Table 29 North America Operation BPaaS Market, Process Comparison With Parent Market, 2013–2019 (USD MN)
Table 30 North America Operation BPaaS Market in Digital Asset Management, By Geography, 2013-2019 (USD MN)
Table 31 North America Operation BPaaS Market in Order Management, By Geography, 2013-2019 (USD MN)
Table 32 North America Operation BPaaS Market in Supply Chain Management, By Geography, 2013-2019 (USD MN)
Table 33 North America Operation BPaaS Market in Industry Operations,  By Geography, 2013-2019 (USD MN)
Table 34 North America Operation BPaaS Market in Business Process Analytics, By Geography, 2013-2019 (USD MN)
Table 35 North America Operation BPaaS Market, By Geography,  2013-2019 (USD MN)
Table 36 U.S. Operation BPaaS Market, By Vertical , 2013-2019 (USD MN)
Table 37 Table 29 U.S. Operation BPaaS Market, By Deployment Model, 2013–2019 (USD MN)
Table 38 U.S. Operation BPaaS Market, By Process, 2013–2019 (USD MN)
Table 39 Canada Operation BPaaS Market, By Vertical , 2013-2019 (USD MN)
Table 40 Canada Operation BPaaS Market, By Deployment Model,  2013–2019 (USD MN)
Table 41 Canada Operation BPaaS Market, By Process, 2013–2019 (USD MN)
Table 42 Mexico Operation BPaaS Market, By Vertical , 2013-2019 (USD MN)
Table 43 Mexico Operation BPaaS Market, By Deployment Model,  2013–2019(USD MN)
Table 44 Mexico Operation BPaaS Market, By Process, 2013–2019 (USD MN)
Table 45 North America Operation BPaaS Market: Mergers & Acquisitions, Partnerships, Alliances, and Agreements
Table 46 Geography Revenue Mix, 2009-2013
Table 47 Business Revenue Mix, 2009-2013
Table 48 Accenture: Key Financials, 2011-2014 (USD MN)
Table 49 Geography Revenue Mix, 2009-2013
Table 50 Business Revenue Mix, 2009-2013
Table 51 Cognizant: Key Financials, 2011–2014 (USD MN)
Table 52 Geography Revenue Mix, 2009-2013
Table 53 Business Revenue Mix, 2009-2013
Table 54 Csc: Key Financials, 2011–2014 (USD MN)
Table 55 Geography Revenue Mix, 2010-2013
Table 56 Business Revenue Mix, 2010-2013
Table 57 IBM: Key Financials, 2011–2014 (USD MN)
Table 58 Geography Revenue Mix, 2009-2013
Table 59 Business Revenue Mix, 2009-2013
Table 60 Genpact: Key Financials, 2010–2013 (USD MN)

List of Figures (66 Figures)

Figure 1 North America Operation Business Process as a Service Market: Segmentation & Coverage
Figure 2 North America Operation BPaaS Market: Integrated Ecosystem
Figure 3 Research Methodology
Figure 4 Top-Down Approach
Figure 5 Bottom-Up Approach
Figure 6 Demand Side Approach
Figure 7 Macroindicator-Based Approach
Figure 8 North America Operation BPaaS Market: Snapshot
Figure 9 North America Operation BPaaS Market: Growth Aspects
Figure 10 North America Operation BPaaS Market, By Vertical, 2014 vs 2019
Figure 11 North America Operation BPaaS Market, By Deployment Model, 2014
Figure 12 North America Operation BPaaS Process Market, By Geography, 2014 (USD MN)
Figure 13 North America Operation BPaaS Market: Vertical Scenario
Figure 14 North America Operation BPaaS Market, By Vertical,  2014 & 2019 (USD MN)
Figure 15 Banking, Financial Services, and Insurance
Figure 16 Telecommunication & Information Technology
Figure 17 Energy & Utility
Figure 18 Healthcare
Figure 19 Retail & Wholesale Distribution
Figure 20 Others
Figure 21 North America Operation BPaaS Market in BFSI, By Geography, 2014-2019 (USD MN)
Figure 22 North America Operation BPaaS Market in Telecommunication & IT, By Geography, 2014-2019 (USD MN)
Figure 23 North America Operation BPaaS Market in Energy & Utility,  By Geography, 2014-2019 (USD MN)
Figure 24 North America Operation BPaaS Market in Healthcare, By Geography, 2014-2019 (USD MN)
Figure 25 North America Operation BPaaS Market in Retail & Wholesale,  By Geography, 2014-2019 (USD MN)
Figure 26 North America Operation BPaaS Market in Others,  By Geography, 2014-2019 (USD MN)
Figure 27 North America Operation BPaaS Market, By Deployment Model, 2014 & 2019 (USD MN)
Figure 28 Hosted Deployment Model
Figure 29 On-Premise Deployment Model
Figure 30 North America Operation BPaaS Market in Hosted Deployment Model, By Geography, 2014-2019 (USD MN)
Figure 31 North America Operation BPaaS Market in On-Premise Deployment Model, By Geography, 2014-2019 (USD MN)
Figure 32 North America Operation BPaaS Market: By Process,  2014-2019 (USD MN)
Figure 33 North America Operation BPaaS Market: Process Comparison With Parent Market, 2014–2019 (USD MN)
Figure 34 North America Operation BPaaS Market in Digital Asset Management, By Geography, 2014-2019 (USD MN)
Figure 35 North America Operation BPaaS Market in Order Management, By Geography, 2014-2019 (USD MN)
Figure 36 North America Operation BPaaS Market in Supply Chain Management, By Geography, 2014-2019 (USD MN)
Figure 37 North America Operation BPaaS Market in Industry Operations, By Geography, 2014-2019 (USD MN)
Figure 38 North America Operation BPaaS Market in Business Process Analytics, By Geography, 2014-2019 (USD MN)
Figure 39 North America Operation BPaaS Market: Growth Analysis,  By Geography, 2014-2019 (USD MN)
Figure 40 U.S. Operation BPaaS Market Overview, 2014 & 2019 (%)
Figure 41 U.S. Operation BPaaS Market, By Vertical, 2014–2019 (USD MN)
Figure 42 Snapshot of U.S. Operation BPaaS Market, By Vertical
Figure 43 U.S. Operation BPaaS Market, By Deployment Model 2014–2019 (USD MN)
Figure 44 U.S. Operation BPaaS Market, By Deployment Model Snapshot, 2014–2019 (USD MN)
Figure 45 U.S. Operation BPaaS Market, By Process 2014–2019 (USD MN)
Figure 46 U.S. Operation BPaaS Market, By Process Snapshot, 2014–2019 (USD MN)
Figure 47 Canada Operation BPaaS Market Overview, 2014–2019 (USD MN)
Figure 48 Canada Operation BPaaS Market, By Vertical, 2014–2019 (USD MN)
Figure 49 Snapshot of Canada Operation BPaaS Market, By Vertical
Figure 50 Canada Operation BPaaS Market, By Deployment Model,  2014–2019 (USD MN)
Figure 51 Canada Operation BPaaS Market, By Deployment Model Snapshot, 2014–2020 (USD MN)
Figure 52 Canada Operation BPaaS Market, By Process, 2014–2019 (USD MN)
Figure 53 Canada Operation BPaaS Market, By Process Snapshot,  2014–2019 (USD MN)
Figure 54 Mexico Operation BPaaS Market Overview, 2014–2019 (USD MN)
Figure 55 Mexico Operation BPaaS Market, By Vertical 2014–2019 (USD MN)
Figure 56 Snapshot of Mexico Operation BPaaS Market, By Vertical
Figure 57 Mexico Operation BPaaS Market, By Deployment Model  2014–2019 (USD MN)
Figure 58 Mexico Operation BPaaS Market, By Deployment Model Snapshot, 2014–2019 (USD MN)
Figure 59 Mexico Operation BPaaS Market, By Process 2014–2019 (USD MN)
Figure 60 Mexico Operation BPaaS Market, By Process, 2014–2019 (USD MN)
Figure 61 Operation BPaaS : Company Product Coverage, By Vertical, 2014
Figure 62 Accenture Revenue Mix, 2014 (%)
Figure 63 Cognizant Revenue Mix, 2013 (%)
Figure 64 CSC Revenue Mix, 2013 (%)
Figure 65 IBM Corporation Revenue Mix, 2013 (%)
Figure 66 Genpact Revenue Mix, 2013 (%)

Business Process as a Service (BPaaS) can be segmented into operation BPaaS, sales BPaaS, human resources BPaaS, finance & accounting BPaaS, and marketing BPaaS, among others. BPaaS is the outcome of evolution of cloud services, which has enabled the automation of business processes to assure the consistency of business outcomes. Even though the benchmarking criterion of BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security and compliance concerns, enterprises are slowly realizing the benefits of these services and solutions. BPaaS is very useful for companies that intend to outsource their technologies and services. BPaaS provides companies greater business agility, scalability, and reliability.

Operation BPaaS is a part of BPaaS, which utilizes a cloud computing model to assist companies in outsourcing their operational activities. The report describes the importance of operation BPaaS for industries in their operations and how operation BPaaS services help in improving the operational efficiency, cost-effectiveness, and agility of enterprises. The market in Mexico is expected to be the fastest-growing segment of the North American market, projected to grow at a CAGR of 12.0% during the forecast period of 2014 to 2019. The U.S. accounted for the largest share of the North American market in 2014, as compared to the other countries of the region.

Operation BPaaS is useful for multiple verticals; it is primarily used in business verticals such as BFSI, energy & utilities, healthcare, telecommunication & IT, and retail & wholesale distribution. This is one of the driving forces for the market of North American operation BPaaS market and many leading players in the region have already started to take steps to further increase their market shares in cloud solution and operation BPaaS. For example, Genpact, one of the leaders in business process outsourcing, acquired Akritiv Technologies, Inc., which is a leading cloud service provider. Accenture acquired Agilex Technologies, a leader in cloud solutions. Thus, it is evident that companies have started to realize the importance of cloud solutions and BPaaS.

The exponential increase in the number of outsourcing activities carried out by many large organizations and the use of operation BPaaS to support the operations in business process outsourcing are among the major driving factors for the growth of the operation BPaaS market in the North American region. The market is also driven by the development of automated and software-driven outsourcing and the need for cost-effective business processes. The North American operation BPaaS market is expected to grow from $12,349.9 million in 2014 to $19,290.0 million by 2019, at a CAGR of 7.2% during the forecast period of 2014 to 2019.