Europe Customer Relationship Management (CRM) Market

The European customer relationship management (CRM) market is an extensive market spread across various countries of the region. The market has witnessed high growth in the recent times, and the trend is projected to be continue in the coming years. The market is projected to grow at CAGR of 5.2% from 2013 and 2018.

Customer relationship management refers to a set of activities that are aimed to foster better relations with the existing and prospective customers of an organization. Modern day organizations manage these activities through CRM systems, which are designed to enhance the way organizations interact with customers. However, it is not just customer interactions that these systems assist with, but there are a plethora of functions where these systems help the organization.

To begin with, these systems capture, store, retrieve, and share customer database and interactions on a single platform. This data can be accessed at various levels, through different departments and staff in an organization. CRM applications can be customized to fulfill specific requirements of an organization as well, giving greater control to the staff and departments as to how the information can be captured and processed.

Using a CRM system, an organization has a better chance to assess how customers perceive its products and services. Based on their feedback, queries, and grievances, an organization can easily identify the areas of improvement. Apart from customer satisfaction levels, the data so captured proves fruitful for sales, marketing, and other functions of the organization as well.

Companies operational in the European customer relationship management (CRM) market include Infor, Oracle Corporation, Avaya Inc., Aspect Software, and Cerner Corporation, among others.

The end users of this market include office-based physicians, hospitals, emergency healthcare service providers, nurses, and other healthcare providers. A macro indicator of this market is the healthcare expenditure. Components of this market include hardware-healthcare IT, software-healthcare IT, and services-healthcare IT. Deployments of this market are on-premise systems, cloud-based systems, and web-based systems.

This study is based on an extensive research of the market. This market constitutes 35.1% of the global customer relationship market.

This report describes in detail the market position of key players, along with what they offer to the customers in terms of products and services. The pipeline offerings of these companies, along with their strategies and initiatives to increase their market presence and share have also been discussed.

1 Introduction

1.1 Objective of the study

1.2 Market Definitions

1.3 Market Segmentation & Aspects Covered

1.4 Research Methodology

1.4.1 Assumptions (Market Size, Forecast, etc)

2 Executive Summary

3 Market Overview

4 Customer Relationship Management (CRM)-Europe, By Segments

4.1 Split By Geography

4.1 Customer Relationship Management (CRM)-United Kingdom by Markets

4.2 Social Customer Relationship Management-Europe

4.2.1 Social Customer Relationship Management-Europe, By Applications

4.2.1.1 Social Customer Relationship Management-Sales-Europe

4.2.1.2 Social Customer Relationship Management-Marketing-Europe

4.2.1.3 Social Customer Relationship Management-Customer Care and Support-Europe

4.2.1.4 Social Customer Relationship Management-Other (Business Functions)-Europe

4.2.2 Social Customer Relationship Management-Europe, By Endusers

4.2.2.1 Social Customer Relationship Management-Small and Medium Business (SMB)-Europe

4.2.2.2 Social Customer Relationship Management-Enterprises-Europe

4.2.3 Social Customer Relationship Management-Europe, By Industries

4.2.3.1 Social Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe

4.2.3.2 Social Customer Relationship Management-Education (ICT)-Europe

4.2.3.3 Social Customer Relationship Management-Energy and Utilities (ICT)-Europe

4.2.3.4 Social Customer Relationship Management-Healthcare and Life Science (ICT)-Europe

4.2.3.5 Social Customer Relationship Management-Retail and Wholesale Distribution (ICT)-Europe

4.2.3.6 Social Customer Relationship Management-Telecommunication (ICT)-Europe

4.2.3.7 Social Customer Relationship Management-Transportation and Logistics (ICT)-Europe

4.2.3.8 Social Customer Relationship Management-Oil and Gas (ICT)-Europe

4.2.4 Social Customer Relationship Management-Europe, By Solutions

4.2.4.1 Social Customer Relationship Management-Social Management-Europe

4.2.4.2 Social Customer Relationship Management-Social Monitoring And Social Listening-Europe

4.2.4.3 Social Customer Relationship Management-Social Mapping-Europe

4.2.4.4 Social Customer Relationship Management-Social Middleware-Europe

4.2.4.5 Social Customer Relationship Management-Social Measurement-Europe

4.2.5 Social Customer Relationship Management-Europe, By Deployments

4.2.5.1 Social Customer Relationship Management-Hosted (ICT)-Europe

4.2.5.2 Social Customer Relationship Management-On-Premise (ICT)-Europe

4.2.5.3 Social Customer Relationship Management-Hybrid (ICT)-Europe

4.2.6 Social Customer Relationship Management-Europe, By Geographies

4.2.6.1 Social Customer Relationship Management-United Kingdom

4.3 Customer Relationship Management-Europe

4.3.1 Customer Relationship Management-Europe, By Endusers

4.3.1.1 Customer Relationship Management-Small and Medium Business (SMB)-Europe

4.3.1.2 Customer Relationship Management-Enterprises-Europe

4.3.2 Customer Relationship Management-Europe, By Industries

4.3.2.1 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe

4.3.2.2 Customer Relationship Management-Education (ICT)-Europe

4.3.2.3 Customer Relationship Management-Energy and Utilities (ICT)-Europe

4.3.2.4 Customer Relationship Management-Healthcare and Life Science (ICT)-Europe

4.3.2.5 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-Europe

4.3.2.6 Customer Relationship Management-Telecommunication (ICT)-Europe

4.3.2.7 Customer Relationship Management-Transportation and Logistics (ICT)-Europe

4.3.2.8 Customer Relationship Management-Oil and Gas (ICT)-Europe

4.3.3 Customer Relationship Management-Europe, By Deployments

4.3.3.1 Customer Relationship Management-Hosted (ICT)-Europe

4.3.3.2 Customer Relationship Management-On-Premise (ICT)-Europe

4.3.3.3 Customer Relationship Management-Hybrid (ICT)-Europe

4.3.4 Customer Relationship Management-Europe, By Applications

4.3.4.1 Customer Relationship Management-Customer Care and Support-Europe

4.3.4.2 Customer Relationship Management-Marketing-Europe

4.3.4.3 Customer Relationship Management-Sales-Europe

4.3.4.4 Customer Relationship Management-Other (Business Functions)-Europe

4.3.5 Customer Relationship Management-Europe, By Geographies

4.3.5.1 Customer Relationship Management-United Kingdom

5 Customer Relationship Management (CRM)-Europe, By Applications

5.1 Split By Geography

5.2 Customer Relationship Management (CRM)-United Kingdom by Applications

5.2 Customer Relationship Management (CRM)-Sales-Europe

5.2.1 Customer Relationship Management (CRM)-Sales-Europe, By Segments

5.2.1.1 Social Customer Relationship Management-Sales-Europe

5.2.1.2 Customer Relationship Management-Sales-Europe

5.3 Customer Relationship Management (CRM)-Marketing-Europe

5.3.1 Customer Relationship Management (CRM)-Marketing-Europe, By Segments

5.3.1.1 Social Customer Relationship Management-Marketing-Europe

5.3.1.2 Customer Relationship Management-Marketing-Europe

5.4 Customer Relationship Management (CRM)-Customer Care and Support-Europe

5.4.1 Customer Relationship Management (CRM)-Customer Care and Support-Europe, By Segments

5.4.1.1 Social Customer Relationship Management-Customer Care and Support-Europe

5.4.1.2 Customer Relationship Management-Customer Care and Support-Europe

5.5 Customer Relationship Management (CRM)-Other (Business Functions)-Europe

5.5.1 Customer Relationship Management (CRM)-Other (Business Functions)-Europe, By Segments

5.5.1.1 Social Customer Relationship Management-Other (Business Functions)-Europe

5.5.1.2 Customer Relationship Management-Other (Business Functions)-Europe

6 Customer Relationship Management (CRM)-Europe, By Endusers

6.1 Split By Geography

6.3 Customer Relationship Management (CRM)-United Kingdom by Endusers

6.2 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-Europe

6.2.1 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-Europe, By Industries

6.2.1.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Small and Medium Business (SMB)-Europe

6.2.1.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Small and Medium Business (SMB)-Europe

6.2.1.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Small and Medium Business (SMB)-Europe

6.2.1.4 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Small and Medium Business (SMB)-Europe

6.2.2 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-Europe, By Segments

6.2.2.1 Social Customer Relationship Management-Small and Medium Business (SMB)-Europe

6.2.2.2 Customer Relationship Management-Small and Medium Business (SMB)-Europe

6.2.3 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-Europe, By Solutions

6.2.3.1 Social Management-Small and Medium Business (SMB)-Europe

6.2.3.2 Social Monitoring And Social Listening-Small and Medium Business (SMB)-Europe

6.2.3.3 Social Mapping-Small and Medium Business (SMB)-Europe

6.2.3.4 Social Middleware-Small and Medium Business (SMB)-Europe

6.2.3.5 Social Measurement-Small and Medium Business (SMB)-Europe

6.3 Customer Relationship Management (CRM)-Enterprises-Europe

6.3.1 Customer Relationship Management (CRM)-Enterprises-Europe, By Industries

6.3.1.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Enterprises-Europe

6.3.1.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Enterprises-Europe

6.3.1.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Enterprises-Europe

6.3.1.4 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Enterprises-Europe

6.3.2 Customer Relationship Management (CRM)-Enterprises-Europe, By Segments

6.3.2.1 Social Customer Relationship Management-Enterprises-Europe

6.3.2.2 Customer Relationship Management-Enterprises-Europe

6.3.3 Customer Relationship Management (CRM)-Enterprises-Europe, By Solutions

6.3.3.1 Social Management-Enterprises-Europe

6.3.3.2 Social Monitoring And Social Listening-Enterprises-Europe

6.3.3.3 Social Mapping-Enterprises-Europe

6.3.3.4 Social Middleware-Enterprises-Europe

6.3.3.5 Social Measurement-Enterprises-Europe

7 Customer Relationship Management (CRM)-Europe, By Industries

7.1 Split By Geography

7.4 Customer Relationship Management (CRM)-United Kingdom by Industries

7.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe

7.2.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe, By Deployments

7.2.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hosted (ICT)-Europe

7.2.1.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-On-Premise (ICT)-Europe

7.2.1.3 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hybrid (ICT)-Europe

7.2.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe, By Segments

7.2.2.1 Social Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe

7.2.2.2 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe

7.3 Customer Relationship Management (CRM)-Education (ICT)-Europe

7.3.1 Customer Relationship Management (CRM)-Education (ICT)-Europe, By Deployments

7.3.1.1 Customer Relationship Management (CRM)-Education (ICT)-Hosted (ICT)-Europe

7.3.1.2 Customer Relationship Management (CRM)-Education (ICT)-On-Premise (ICT)-Europe

7.3.1.3 Customer Relationship Management (CRM)-Education (ICT)-Hybrid (ICT)-Europe

7.3.2 Customer Relationship Management (CRM)-Education (ICT)-Europe, By Segments

7.3.2.1 Social Customer Relationship Management-Education (ICT)-Europe

7.3.2.2 Customer Relationship Management-Education (ICT)-Europe

7.4 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Europe

7.4.1 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Europe, By Deployments

7.4.1.1 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hosted (ICT)-Europe

7.4.1.2 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-On-Premise (ICT)-Europe

7.4.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hybrid (ICT)-Europe

7.4.2 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Europe, By Industries

7.4.2.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Europe

7.4.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Europe, By Segments

7.4.3.1 Social Customer Relationship Management-Energy and Utilities (ICT)-Europe

7.4.3.2 Customer Relationship Management-Energy and Utilities (ICT)-Europe

7.5 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Europe

7.5.1 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Europe, By Deployments

7.5.1.1 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hosted (ICT)-Europe

7.5.1.2 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-On-Premise (ICT)-Europe

7.5.1.3 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hybrid (ICT)-Europe

7.5.2 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Europe, By Segments

7.5.2.1 Social Customer Relationship Management-Healthcare and Life Science (ICT)-Europe

7.5.2.2 Customer Relationship Management-Healthcare and Life Science (ICT)-Europe

7.6 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Europe

7.6.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Europe, By Deployments

7.6.1.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Hosted (ICT)-Europe

7.6.1.2 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-On-Premise (ICT)-Europe

7.6.1.3 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Hybrid (ICT)-Europe

7.6.2 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Europe, By Endusers

7.6.2.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Small and Medium Business (SMB)-Europe

7.6.2.2 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Enterprises-Europe

7.6.3 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Europe, By Segments

7.6.3.1 Social Customer Relationship Management-Retail and Wholesale Distribution (ICT)-Europe

7.6.3.2 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-Europe

7.7 Customer Relationship Management (CRM)-Telecommunication (ICT)-Europe

7.7.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-Europe, By Deployments

7.7.1.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-Hosted (ICT)-Europe

7.7.1.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Hybrid (ICT)-Europe

7.7.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Europe, By Endusers

7.7.2.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-Small and Medium Business (SMB)-Europe

7.7.2.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Enterprises-Europe

7.7.3 Customer Relationship Management (CRM)-Telecommunication (ICT)-Europe, By Segments

7.7.3.1 Social Customer Relationship Management-Telecommunication (ICT)-Europe

7.7.3.2 Customer Relationship Management-Telecommunication (ICT)-Europe

7.8 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Europe

7.8.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Europe, By Deployments

7.8.1.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hosted (ICT)-Europe

7.8.1.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-On-Premise (ICT)-Europe

7.8.1.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hybrid (ICT)-Europe

7.8.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Europe, By Endusers

7.8.2.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Small and Medium Business (SMB)-Europe

7.8.2.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Enterprises-Europe

7.8.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Europe, By Segments

7.8.3.1 Social Customer Relationship Management-Transportation and Logistics (ICT)-Europe

7.8.3.2 Customer Relationship Management-Transportation and Logistics (ICT)-Europe

7.9 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Europe

7.9.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Europe, By Deployments

7.9.1.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hosted (ICT)-Europe

7.9.1.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-On-Premise (ICT)-Europe

7.9.1.3 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hybrid (ICT)-Europe

7.9.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Europe, By Endusers

7.9.2.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Small and Medium Business (SMB)-Europe

7.9.2.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Enterprises-Europe

7.9.3 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Europe, By Segments

7.9.3.1 Social Customer Relationship Management-Oil and Gas (ICT)-Europe

7.9.3.2 Customer Relationship Management-Oil and Gas (ICT)-Europe

8 Customer Relationship Management (CRM)-Europe, By Solutions

8.1 Split By Geography

8.5 Customer Relationship Management (CRM)-United Kingdom by Solutions

8.2 Customer Relationship Management (CRM)-Social Management-Europe

8.2.1 Customer Relationship Management (CRM)-Social Management-Europe, By Segments

8.2.1.1 Social Customer Relationship Management-Social Management-Europe

8.3 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-Europe

8.3.1 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-Europe, By Segments

8.3.1.1 Social Customer Relationship Management-Social Monitoring And Social Listening-Europe

8.4 Customer Relationship Management (CRM)-Social Mapping-Europe

8.4.1 Customer Relationship Management (CRM)-Social Mapping-Europe, By Segments

8.4.1.1 Social Customer Relationship Management-Social Mapping-Europe

8.5 Customer Relationship Management (CRM)-Social Middleware-Europe

8.5.1 Customer Relationship Management (CRM)-Social Middleware-Europe, By Segments

8.5.1.1 Social Customer Relationship Management-Social Middleware-Europe

8.6 Customer Relationship Management (CRM)-Social Measurement-Europe

8.6.1 Customer Relationship Management (CRM)-Social Measurement-Europe, By Segments

8.6.1.1 Social Customer Relationship Management-Social Measurement-Europe

9 Customer Relationship Management (CRM)-Europe, By Deployments

9.1 Split By Geography

9.6 Customer Relationship Management (CRM)-United Kingdom by Deployments

9.2 Customer Relationship Management (CRM)-Hosted (ICT)-Europe

9.2.1 Customer Relationship Management (CRM)-Hosted (ICT)-Europe, By Industries

9.2.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hosted (ICT)-Europe

9.2.1.2 Customer Relationship Management (CRM)-Education (ICT)-Hosted (ICT)-Europe

9.2.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hosted (ICT)-Europe

9.2.1.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hosted (ICT)-Europe

9.2.1.5 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Hosted (ICT)-Europe

9.2.1.6 Customer Relationship Management (CRM)-Telecommunication (ICT)-Hosted (ICT)-Europe

9.2.1.7 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hosted (ICT)-Europe

9.2.1.8 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hosted (ICT)-Europe

9.2.2 Customer Relationship Management (CRM)-Hosted (ICT)-Europe, By Segments

9.2.2.1 Social Customer Relationship Management-Hosted (ICT)-Europe

9.2.2.2 Customer Relationship Management-Hosted (ICT)-Europe

9.3 Customer Relationship Management (CRM)-On-Premise (ICT)-Europe

9.3.1 Customer Relationship Management (CRM)-On-Premise (ICT)-Europe, By Industries

9.3.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-On-Premise (ICT)-Europe

9.3.1.2 Customer Relationship Management (CRM)-Education (ICT)-On-Premise (ICT)-Europe

9.3.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-On-Premise (ICT)-Europe

9.3.1.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-On-Premise (ICT)-Europe

9.3.1.5 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-On-Premise (ICT)-Europe

9.3.1.6 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-On-Premise (ICT)-Europe

9.3.1.7 Customer Relationship Management (CRM)-Oil and Gas (ICT)-On-Premise (ICT)-Europe

9.3.2 Customer Relationship Management (CRM)-On-Premise (ICT)-Europe, By Segments

9.3.2.1 Social Customer Relationship Management-On-Premise (ICT)-Europe

9.3.2.2 Customer Relationship Management-On-Premise (ICT)-Europe

9.4 Customer Relationship Management (CRM)-Hybrid (ICT)-Europe

9.4.1 Customer Relationship Management (CRM)-Hybrid (ICT)-Europe, By Industries

9.4.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hybrid (ICT)-Europe

9.4.1.2 Customer Relationship Management (CRM)-Education (ICT)-Hybrid (ICT)-Europe

9.4.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hybrid (ICT)-Europe

9.4.1.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hybrid (ICT)-Europe

9.4.1.5 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Hybrid (ICT)-Europe

9.4.1.6 Customer Relationship Management (CRM)-Telecommunication (ICT)-Hybrid (ICT)-Europe

9.4.1.7 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hybrid (ICT)-Europe

9.4.1.8 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hybrid (ICT)-Europe

9.4.2 Customer Relationship Management (CRM)-Hybrid (ICT)-Europe, By Segments

9.4.2.1 Social Customer Relationship Management-Hybrid (ICT)-Europe

9.4.2.2 Customer Relationship Management-Hybrid (ICT)-Europe

10 Customer Relationship Management (CRM)-Europe, By Geographies

10.1 Customer Relationship Management (CRM)-United Kingdom

10.1.1 Customer Relationship Management (CRM)-United Kingdom, By Companies

10.1.1.1 Customer Relationship Management (CRM)-United Kingdom-Jive Software

10.1.1.2 Customer Relationship Management (CRM)-United Kingdom-Microsoft Corporation

10.1.1.3 Customer Relationship Management (CRM)-United Kingdom-Oracle Corporation

10.1.1.4 Customer Relationship Management (CRM)-United Kingdom-Salesforce

10.1.2 Customer Relationship Management (CRM)-United Kingdom, By Segments

10.1.2.1 Customer Relationship Management-United Kingdom

10.1.2.2 Social Customer Relationship Management-United Kingdom

10.1.3 Customer Relationship Management (CRM)-United Kingdom, By Solutions

10.1.3.1 Social Monitoring And Social Listening-United Kingdom

10.1.3.2 Social Mapping-United Kingdom

10.1.3.3 Social Middleware-United Kingdom

10.1.3.4 Social Management-United Kingdom

10.1.3.5 Social Measurement-United Kingdom

11 Customer Relationship Management (CRM)-Europe, By Companies

11.1 Split By Geography

11.7 Customer Relationship Management (CRM)-United Kingdom by Companies

11.2 Customer Relationship Management (CRM)-Jive Software-Europe

11.3 Customer Relationship Management (CRM)-Oracle Corporation-Europe

11.4 Customer Relationship Management (CRM)-Microsoft Corporation-Europe

11.5 Customer Relationship Management (CRM)-Salesforce-Europe

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